Danielle Smith
Saint Louis,MO
Summary
Driven professional with a proven six year track record in compassionate caregiving and medical record documentation. At Amazon, enhanced customer satisfaction and team performance through effective dispute resolution and staff training. Demonstrates reliability, punctuality, and the ability to manage high-stress situations, ensuring high-quality service delivery and increased loyalty.
Overview
5
5
years of professional experience
Work History
Direct Care Assistant
Full Potential Home Health
2019.09 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and toileting to maintain cleanliness and dignity.
- Completed 30+ data entry tasks with accuracy and efficiency.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Customer Service Representative
Insurance Care Direct
2022.08 - 2023.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved up to 100+ customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled over 50+ escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Amazon
2019.08 - 2022.07
- Accomplished 20+ tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Arts - Criminal Justice
Saint Louis Community College
St. Louis, MO05.2024
Skills
- Compassionate Caregiving
- Reliability and punctuality
- Medical record documentation
- Active Listening
- Data Entry
- Complaint resolution
- Verbal and written communication
- Team Leadership
- Staff Training and Development
- Time Management
- Performance Management
Additional Information
I plan on continuing my education and accumulating more degrees in the areas of engineering, business and forensic science as time progress.
Timeline
Customer Service Representative
Insurance Care Direct
2022.08 - 2023.12
Direct Care Assistant
Full Potential Home Health
2019.09 - Current
Manager
Amazon
2019.08 - 2022.07
Associate of Arts - Criminal Justice
Saint Louis Community College
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