Shirley Roberts
Portsmouth,VA
Summary
Experienced with providing compassionate and attentive care to individuals. Utilizes effective communication and problem-solving skills to address patient needs. Track record of creating supportive and positive environment through teamwork and flexibility.
Overview
26
26
years of professional experience
Work History
Direct Care Assistant
Commonwealth Senior Living
Portsmouth, VA
04.2025 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Provided transportation services for medical appointments or leisure outings as needed while prioritizing safety and comfort during travel.
Front Desk Receptionist
Virginia Neurology & Sleep Centers
Chesapeake, VA
03.2022 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted visitors warmly, creating positive first impression of organization.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Arvon Staffing- Va. Beach Human Services
Virginia Beach, VA
12.2018 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
PCA
Nightengale Home Healthcare
Chesapeake, VA
01.1999 - 12.2018
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
Associate of Applied Science - Medial Administrative Assistant
Bryant And Stratton College
Getzville, NY06-2015
High School Diploma -
Cradock High School
Portsmouth, VA06-1992
Skills
- Compassionate caregiving
- Reliability and punctuality
- Professionalism and ethics
- Medical record documentation
- Health and safety requirements
- HIPAA compliance
- Verbal and written communication
- Multitasking and organization
- Data entry
- Appointment scheduling
- Oral and writing communication
- Multi-line telephone systems
- EHR
Timeline
Direct Care Assistant
Commonwealth Senior Living
04.2025 - Current
Front Desk Receptionist
Virginia Neurology & Sleep Centers
03.2022 - 11.2023
Front Desk Receptionist
Arvon Staffing- Va. Beach Human Services
12.2018 - 03.2019
PCA
Nightengale Home Healthcare
01.1999 - 12.2018
Associate of Applied Science - Medial Administrative Assistant
Bryant And Stratton College
High School Diploma -
Cradock High School