Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Sneed

Duncanville

Summary

Dynamic customer service professional with exceptional communication skills and a strong background in client engagement. Proven ability to educate clients and optimize scheduling for enhanced satisfaction.

Overview

12
12
years of professional experience

Work History

Natural Hair Care Stylist

Enhanced Beautee @ Danielle's Place
Duncanville
04.2025 - Current
  • Consulted with clients to determine desired styles and preferences.
  • Educated clients on proper hair care and styling products.
  • Managed appointment scheduling to optimize client flow and satisfaction.

Preschool Lead Instructor

Heritage Learning Center
Mckinney
01.2023 - 01.2024
  • Student instructor, overseer of two-year-old children, activity and assignment creator, event planner, and organizer of classroom and agenda.

Contact Center Associate

Wells Fargo
Southlake
01.2022 - 11.2023
  • Address customer inquiries related to banking accounts, including checking, savings, IRAs, and brokerages.
  • Educate customers on account features and benefits, ensuring they fully understand their financial products.
  • Provide guidance on the use of safe deposit boxes and other banking services.

Customer Service Representative

HealthEquity
Irving
01.2021 - 12.2021
  • Ensured the accuracy and currency of member accounts related to COBRA enrollment and direct billing, enhancing client satisfaction and compliance.
  • Assisted clients with web portal access and troubleshooting, improving user experience and engagement.
  • Maintained strict adherence to HIPAA guidelines while managing multiple systems to safeguard sensitive information.

Screening Associate

Fort Worth
Fort Worth
01.2020 - 12.2021
  • Conducted temperature screenings for all individuals entering the facility to ensure a safe and secure environment.
  • Distributed informational pamphlets to promote health awareness and provided personal COVID-19 test kits to employees.
  • Served as the initial point of contact, offering a welcoming and friendly greeting to all entrants each morning.

Owner/Operator

Enhanced Beautee at Sola Salons
Dallas
01.2018 - 12.2020
  • Cultivated a loyal client base through exceptional customer service and consistent client engagement.
  • Developed and maintained financial budgets and a digital presence, enhancing business visibility and operational efficiency.
  • Managed daily salon operations, ensuring a smooth workflow and client satisfaction.

Hair & Product Consultant

Naturally Divine Beauty
Dallas
01.2017 - 12.2018
  • Delivered exceptional customer service by tailoring hair styling solutions to meet individual client needs and preferences.
  • Provided expert advice on product usage and hair care techniques to ensure clients could maintain their desired look.
  • Educated clients on scalp and hair health, enhancing their overall beauty experience with personalized recommendations.

Auto ILR Claims Associate

State Farm
Richardson
01.2016 - 12.2017
  • Managed customer interactions to gather detailed information regarding auto accidents and facilitated the progression of claims efficiently.
  • Coordinated rental arrangements for customers with insurance coverage, ensuring a seamless transition during the claims process.
  • Initiated repair processes by liaising with relevant service providers, enhancing customer satisfaction and claim resolution speed.

Customer Service and Claims Representative

PFS Web
Dallas
01.2014 - 12.2016
  • Managed customer accounts efficiently, ensuring accurate order placement and seamless shipping coordination for dental offices and schools.
  • Resolved order discrepancies and addressed delayed shipments, maintaining high levels of customer satisfaction.
  • Facilitated effective communication with clients to ensure their needs were met and expectations exceeded.

Education

Cosmetology

Global Beauty
Dallas, TX
04-2018

Certificate - Cosmetology

MJs Beauty Academy
Dallas, TX
01.2018

BA - Sports Management & Recreation

Southern Arkansas University
Magnolia, AR
01.2011

A.A. - General Studies

Brookhaven Community College
Farmers Branch, TX
01.2009

H.S. Diploma - General Education

Duncanville High School
Duncanville, TX
01.2006

Master of Science - Forensic Psychology

Liberty University
Lynchburg, Virginia

Skills

  • Exceptional Communication Skills
  • MS Windows Proficient
  • MS Excel Efficient
  • Credit card processing
  • Typing 45 Words Per Minute or More
  • Inventory Management
  • Quick Learner
  • Banking Knowledgeable
  • Organizational Skills
  • Hair styling
  • Product recommendations
  • Client engagement
  • Teamwork and collaboration

Timeline

Natural Hair Care Stylist

Enhanced Beautee @ Danielle's Place
04.2025 - Current

Preschool Lead Instructor

Heritage Learning Center
01.2023 - 01.2024

Contact Center Associate

Wells Fargo
01.2022 - 11.2023

Customer Service Representative

HealthEquity
01.2021 - 12.2021

Screening Associate

Fort Worth
01.2020 - 12.2021

Owner/Operator

Enhanced Beautee at Sola Salons
01.2018 - 12.2020

Hair & Product Consultant

Naturally Divine Beauty
01.2017 - 12.2018

Auto ILR Claims Associate

State Farm
01.2016 - 12.2017

Customer Service and Claims Representative

PFS Web
01.2014 - 12.2016

Cosmetology

Global Beauty

Certificate - Cosmetology

MJs Beauty Academy

BA - Sports Management & Recreation

Southern Arkansas University

A.A. - General Studies

Brookhaven Community College

H.S. Diploma - General Education

Duncanville High School

Master of Science - Forensic Psychology

Liberty University

Similar Profiles

CREATE PROFILE
Danielle Sneed
Want your own profile? Create for free at Resume-Now.com