Danielle Spencer
Eagle Mountain,UT
Summary
Hardworking and passionate employee with strong organizational skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Receptionist
1-800-CONTACTS
12.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Be available to assist with any projects from managers, admins, etc.
- Received, stamped, sorted and distributed mail correspondence between departments and personnel.
- Help with onboarding, ie. mailing systems, inputting I-9 forms, badge photos.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Took New Horizon’s three course Excel class.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels, sent approvals to AP.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Chat
1-800-CONTACTS
08.2013 - 12.2019
- Took a 'Furthering Your Education' class on Quality
- Previously team coach, helped other agents meet goals, pulled stats, worked with manager on projects
- Work with a team to meet monthly goals, sent reminders to teammates
- Multitask by talking on phones, chatting with customers online, problem solving, etc
- Previously ordered supplies every two weeks for team
- Distributed them to team members when they came in.
Education
Taylor Andrews Hair Academy
01.2012
Riverton High School
01.2009
Skills
- Able to communicate with others well, listen, empathize, problem-solve
- Able to manage time and deadlines
- Maintain a clean physical space at work and in personal life
- Exceptional at multitasking and attention to detail
- Types 65-70 wpm
- Works well with peers and excels at leadership roles
Timeline
Receptionist
1-800-CONTACTS
12.2019 - Current
Chat
1-800-CONTACTS
08.2013 - 12.2019
Taylor Andrews Hair Academy
Riverton High School