Danielle Stigler-Brooks

Responded to incoming customer inquiries promptly and professionally.

Created an online helpdesk system to enhance response efficiency.

Provided technical support to customers through phone, email, and chat.

Recommended process improvements, resulting in increased efficiency and cost savings.

Adapted communication style to meet diverse customer needs.

Utilized problem-solving skills to creatively resolve customer issues.

• Safeguarded human resource information, maintaining employee confidence and protecting operations.
• Liaised with management to distribute training and promotional opportunity resources to employees.
• Provided personnel support and assistance while working in the 524th Battalion level Human Resource Office (S1) servicing all divisions of the Combat Support Battalion.
• Prepared and processed recommendations for awards and decorations using DA Form 638 for the battalion IAW Army Regulation (AR) 600-8-22, Military Awards. Prepared arranged and conducted award ceremonies.
• Prepared and monitored requests for promotions, and arranged and conducted promotion ceremonies, to include promotion declinations, reconsideration for promotions, and arrange for reduction and removal boards for Soldiers on local promotion standing lists, and processed centralized and decentralized promotions and reduction actions IAW AR 600-8-19.
• Monitored and slotted line of duty roles for personnel accounting and strength management using military personnel (MILPER) database to include temporary duty and travel, personnel processing, personnel Security Clearances, training and reassignment, retention, and special pay.
• Evaluated personnel qualifications for special assignment. Prepared and processed requests for transfer or reassignment, and transition processing, meal cards, training Soldier support files, and unit administration to include identification cards, tags, and leave and passes IAW AR 600-8-10.
• Prepared and maintained officer and enlisted personnel records. Prepared and reviewed personnel casualty documents. Monitored suspense actions. Transferred records. Processed personnel for separation and retirement. Processed and monitored suspension of favorable personnel actions and discharges of personnel IAW AR 600-8-2.
• Held and conducted training meetings.