Danielle Swinson
Cary,North Carolina
Summary
I have 15+ years of IT experience in Program and Change Management, Leadership, Vendor Management, and Workforce Planning. As a Chief of Staff, I provide strategic guidance and operational oversight in various functions, ensuring the organization meets its goals and objectives. Results-oriented Chief of Staff supporting organization's culture, structure and challenges to generate improvements in functioning, procedures and planning. Working knowledge of supporting pipelines to sustain growth. Commitment and understanding of equal opportunities with diverse and multicultural environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief of Staff
MetLife
Cary, North Carolina
01.2022 - Current
- Strategic Planning and Execution, Cross-functional Collaboration, Project and Program Management, Process Improvement and Optimization, Leadership and Team Development, Communication and Stakeholder Engagement, Strategic Analysis and Decision Support, Change Management and Organizational Development
Team Lead - Insights & Analytics
MetLife
Cary, North Carolina
01.2022 - 06.2022
- Orchestrated the design, development, and maintenance of a data warehouse for service management, drove data-driven continuous improvement initiatives, and functioned as the lead for a product development project
- Engaged with stakeholders to define the mission and vision of the Insight and Analytics team, oversaw the development of training materials and job descriptions, and collaborated with technical teams to ensure data accuracy in reports and dashboards
- Oversaw data quality assessments, identified opportunities for improvement, and provided ongoing support to service management teams.
Team Lead - Change Management
MetLife
Cary, North Carolina
02.2019 - 12.2021
- Oversaw the change management team and implemented process automation for improved efficiency
- Developed documentation for global change management and release management governance and facilitated daily stand-up calls as the Scrum Master
- Managed and facilitated the implementation of lane processes for global change advisory board meetings and provided training, coaching, mentoring, and support to the IT service management team
- Conducted one-on-one sessions with team members and provided coaching and feedback to ensure project success.
Manger IT Change & Release Management
Athene
West Des Moines, Iowa
03.2016 - 03.2019
- People leader oversaw 13+ direct reports in change, release, and deployment teams
- Drove organizational initiatives and achieved/exceeded results.
Change and Release Manager
Serta Simmons Bedding, LLC
Atlanta, Georgia
12.2014 - 03.2016
- Implemented lean processes, including Six Sigma and Kaizen, to simplify mattress distribution processes
- Contributed to the automation of mattress packaging, resulting in cost-avoidance benefits
- Established security protocols within manufacturing plants in collaboration with IT organizations.
Multiple Positions
The Coca-Cola Company
Atlanta, Georgia
01.2014
- Managed, coached, and provided global feedback to 101 help desk analysts
- Supported day-to-day operations within a call center environment
- Held various roles as a help desk analyst, supervisor, team lead, and people leader.
Paralegal
ADDE Europe
Brussels, Belgium
- Served as a paralegal, contributing to legal processes and operations in Belgium.
Education
Master of Engineering (MEng) - Computer Software Engineering
Strayer University
01.2016
Bachelor's degree - Information Systems
Strayer University
01.2010
Associate Degree - Business Administration and Management
Brown Mackie College
01.2007
Skills
- Program and Project Management
- Leadership
- Problem Solving
- Stakeholder Management
- Communication/Interpersonal skills
- Self-directed/Driven and highly self-motivated
- Expert knowledge of company and department operations
- Adaptability
- Collaboration
- Confidentiality
- Decision Making
Accomplishments
- Women’s Leadership Conference 2024 Nominee
- Recognized on Center Stage by Susan Podlogar in the category of 8. Enable solutions
Hobbies and Interests
- Community Engagement
- Mentoring or coaching
- Technology and Innovation
- Creative Pursuits
- Fitness or Sports
- Traveling
Certification
- ITIL, PMQ, Six Sigma, COBIT - IOWA
- ITIL® 4 Foundation CPD - AXELOS
- Certified SAFe® 6 Agilist - Scaled Agile, Inc
- Certified SAFe® 6 Practitioner - Scaled Agile, Inc
- Certified SAFe® 6 Scrum Master - Scaled Agile, Inc.
- Certified SAFe® 6 Product Owner/Product Manager - Scaled Agile, Inc
- Prosci® Certified Change Practitioner - Prosci
Timeline
Chief of Staff
MetLife
01.2022 - Current
Team Lead - Insights & Analytics
MetLife
01.2022 - 06.2022
Team Lead - Change Management
MetLife
02.2019 - 12.2021
Manger IT Change & Release Management
Athene
03.2016 - 03.2019
Change and Release Manager
Serta Simmons Bedding, LLC
12.2014 - 03.2016
Multiple Positions
The Coca-Cola Company
01.2014
Paralegal
ADDE Europe
Master of Engineering (MEng) - Computer Software Engineering
Strayer University
Bachelor's degree - Information Systems
Strayer University
Associate Degree - Business Administration and Management
Brown Mackie College