Danielle Thacker
Greensboro,NC
Summary
Diligent and detail-oriented professional with a strong work ethic and tenacious attitude towards accurate task completion. Effective communication and ability to remain calm under pressure have led to excellence in customer service and care, addressing people's needs and providing exceptional support. Extensive experience has honed organizational skills, consistently proving to be the cornerstone of success. Maintaining order is crucial in achieving desired outcomes, and pride is taken in the ability to do so effectively.
Overview
11
11
years of professional experience
Work History
Appen - Outbound Call Associate
Appen
09.2023 - Current
- Call businesses to correct their business information in Google systems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Operations Specialist
JC Penney Stores
10.2014 - Current
- Strengthened team productivity with effective project management and clear communication guidelines.
- Enhanced communication between departments for better collaboration and problem solving.
- Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Assisted sales teams by providing timely updates on product prices, enabling them to effectively communicate with customers about potential purchases.
Tactical Driver
Enterprise Holdings
05.2013 - Current
- Excellent communication skills, both verbal and written.
- Deliver vehicles to destinations
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
James B. Dudley High School
Greensboro, NCSome College (No Degree) - Web Technology
Guilford Technical Community College
Jamestown, NCSkills
- Customer Service
- Excellent Communicator
- Attention to Detail, Organized
- Problem-solving abilities
- Data Entry
- Call center experience
- Computer Proficiency
- Call Center Operations
- Microsoft Outlook
- Microsoft Office Suite
- De-Escalation Techniques
- Reading Comprehension
Timeline
Appen - Outbound Call Associate
Appen
09.2023 - Current
Operations Specialist
JC Penney Stores
10.2014 - Current
Tactical Driver
Enterprise Holdings
05.2013 - Current
High School Diploma -
James B. Dudley High School
Some College (No Degree) - Web Technology
Guilford Technical Community College