Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Thomas

Cleveland,OH

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Friendly Bartender with exceptional skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Jacks Casino
04.2019 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Front of House Supervisor

Fire Food And Drink
05.2017 - 04.2020
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
  • Managed dining and bar costs by conducting weekly depletion analysis.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.

Lead Mixologist

Chagrin Valley Country Club
09.2014 - 02.2016
  • Prepared classic, modern and unique cocktails for each customer.
  • Received cash, made change and issued receipts.
  • Input orders into system at point of sale and created guest checks.
  • Stored supplies according to bar policies and health code requirements.
  • Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Banquet and Fine Dining Server

Shoreby Country Club
06.2012 - 01.2014
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Associate of Arts - Communications

Notre Dame College
Cleveland, OH
05.2010

Skills

  • Alcohol Ordering
  • Classic Cocktails
  • Reconciling Cash Drawers
  • Bartending License
  • Pair Food and Wine

Certification

Customer Service Certified

CPR Certified

Serv Safe Certified

Timeline

Bartender

Jacks Casino
04.2019 - 01.2022

Front of House Supervisor

Fire Food And Drink
05.2017 - 04.2020

Lead Mixologist

Chagrin Valley Country Club
09.2014 - 02.2016

Banquet and Fine Dining Server

Shoreby Country Club
06.2012 - 01.2014

Associate of Arts - Communications

Notre Dame College

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Danielle Thomas