Danielle Thomas

● Leads escalation of issues with appropriate internal resources, to resolution

● Independently leads application upgrades and troubleshooting efforts and provides guidance to application analysts

● Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders

● Create Dragon accounts

● Remove Epic blocks and reactivate Epic access

● Provision Provider accounts

● Activate and create Imprivata accounts

● Assist with Haiku/Canto, Boxer and Airwatch installation on personal devices and cellphones

● Creates reports and assigns work problem tickets to Application Analysts

● Collaborates with other clinical and application analysts to insure system integrations

with/without vendor assistance, to resolution

● Troubleshoots system hardware, as needed

● Add, remove or update all printer issues

● Partners with end users to understand workflow and business processes

● Maintains system security for assigned applications

● Provide prompt escalation of application/system problems, including assisting in determining the root cause of problems through to appropriate solutions

● Support with troubleshooting Ambulatory and Inpatient all modules

● Evaluates and maintains appropriate system documentation

● Assist with supporting and troubleshooting issues with applications SCCM, Citrix, Morrisey, SailPoint, Active Directory, Azure, Cisco Jabber, Webex, Kronos, PeopleSoft, Lexmark, Entrust, Boxer, Microsoft Authenticator(MFA), Outlook, VMware, and Ivanti Ticketing System

● Identifies, analyzes and resolves data and system issues of low complexity

● Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store information

● Assist all staff with creating, reset and unlock passwords in order to get in Epic system and all system applications

● Remote into all PC, laptops, WOWS and scanners, including all remote applications in order to assist with Clinical or Technical issues

● Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information

● Performs basic system configuration changes and maintenance to support the lifecycle of the application

● Communicate with all levels of Leadership, clients, and end users

• Lead escalation of issues with appropriate internal resources, to resolution, application upgrades, troubleshooting efforts and provides guidance to application Analyst

• Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders

• Creates reports and assigns work problem tickets to Application Analysts

• Collaborates with clinical and application Analyst to insure system integrations

• Troubleshoots application issues, system hardware w/without vendor assistance, to resolution

• Add, remove or update printer issues

• Partners with end users to understand workflow & business processes

• Maintains system security for assigned applications

• Provide prompt escalation of application/system problems, including assisting in determining the root cause of problems through to appropriate solutions

• Support Ambulatory/Inpatient modules including; Dragon & Haiku set-up

• Assist with supporting and troubleshooting issues with applications Active Directory, Citrix, Entrust, Director, Cisco Jabber, Webex, Kronos, PeopleSoft, Lexmark, Boxer, OnBase, Microsoft Authenticator, Outlook, VMware, and Ivanti Ticketing System

• Identifies, analyzes and resolves data and system issues of low complexity

• Support the integration of information security in the development and implementation of Hospital Technology Resources that process, transmit, or store information

• Assist staff with creating, reset & unlock passwords for all system applications

• Remote into PC, laptops, WOWS and scanners, including all remote applications in order to assist with Clinical/Technical issues

• Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information

• • Performs basic system configuration changes & maintenance to support the lifecycle of the application

Provided elbow to elbow support to Providers, Nurses and Registrar's

• Assisted with Zoom calls coming in to support end user with go live

• Contacted end users to close out tickets on Service Now

• Assist Providers and Nurses with creating notes, labs, administering medication, documentation, entering orders, bed transfer, bed planning, personalization, dragon dictation, downloading necessary applications needed to work off laptop

• Assist Registrar's with entering referrals, setting up work-queues for each department, check-in and check out of patients, registration, scheduling appointments, and any other EMR related issues

• Modules supported: All EMR Modules

• Established effective communication channels between technology vendors and healthcare providers, ensuring timely resolution of any issues or concerns related to the EMR system.
• Collaborated with interdisciplinary teams to ensure seamless integration of multiple healthcare systems into a unified interface.
• Played a pivotal role in expanding client base through the effective demonstration of EMR system capabilities and benefits to potential customers, driving increased revenue for consulting services.
• Spearheaded efforts to stay current on industry trends and emerging technologies, maintaining cutting-edge knowledge for continuous improvement in service offerings.
• Provided expert advice on best practices for electronic health record management, contributing to higher standards of care within client organizations.

• Established effective communication channels between technology vendors and healthcare providers, ensuring timely resolution of any issues or concerns related to the EMR system.
• Collaborated with interdisciplinary teams to ensure seamless integration of multiple healthcare systems into a unified interface.
• Spearheaded efforts to stay current on industry trends and emerging technologies, maintaining cutting-edge knowledge for continuous improvement in service offerings.
• Played a pivotal role in expanding client base through the effective demonstration of EMR system capabilities and benefits to potential customers, driving increased revenue for consulting services.
• Improved patient care by implementing customized EMR systems tailored to specific healthcare settings.

• Spearheaded efforts to stay current on industry trends and emerging technologies, maintaining cutting-edge knowledge for continuous improvement in service offerings.
• Played a pivotal role in expanding client base through the effective demonstration of EMR system capabilities and benefits to potential customers, driving increased revenue for consulting services.
• Collaborated with interdisciplinary teams to ensure seamless integration of multiple healthcare systems into a unified interface.
• Established effective communication channels between technology vendors and healthcare providers, ensuring timely resolution of any issues or concerns related to the EMR system.
• Improved patient care by implementing customized EMR systems tailored to specific healthcare settings.

Provided elbow to elbow support to Nurses and Registrar’s (Emergency Department and Admissions)

• Assist Nurses with placing orders, administering medication, labs, patient movement, and any EMR related issues

• Assist front desk outpatient/inpatient registration, check-in and check out of patients, scheduling appointments, insurance verification, financial assistance, and referrals, creating insurance/workers compensation claims

• Modules supported: Cadence/Prelude/Grand Central/ADT

* Provided elbow to elbow support to Anesthesiologist, Physicians and Nurses in (PACU, Endoscopy, and Surgical Anesthesia Department)

* Assist Physicians with perioperative care, procedure cases, labs, notes, anesthesia ordering, clinical documentation pertaining to pre-op evaluations, pre-admission testing, intra-op recordkeeping, recovery care, post procedure care, administering medication, placing orders, and any surgeon EMR related issues

* Assist Nurses with procedure cases, labs, placing orders, medication administration, documentation notes, charting in flowsheets, scheduling, and any EMR related issues

* Modules supported: Anesthesia and Optime

• Facilitated smooth transition to new EMR platforms through comprehensive training programs and ongoing guidance for medical staff.
• Promoted interoperability between different healthcare IT systems, fostering greater cooperation among diverse provider networks in patient care coordination efforts.
• Increased collaboration among healthcare providers with seamless information sharing through centralized EMR systems.

• Facilitated smooth transition to new EMR platforms through comprehensive training programs and ongoing guidance for medical staff.
• Promoted interoperability between different healthcare IT systems, fostering greater cooperation among diverse provider networks in patient care coordination efforts.
• Increased collaboration among healthcare providers with seamless information sharing through centralized EMR systems.
• Improved patient care by implementing customized EMR systems tailored to specific healthcare settings.

Provided elbow to elbow support to Providers and Nurses in (Endoscopy, Oncology, and Pediatric Department)

* Assist Providers with powerorders, documenting in power/clinical notes, labs, admissions, and order reconciliation

* Assist Nurses with charting in flowsheets, labs, placing orders, administering medicine, and any other EMR related issues

* Modules supported: PowerOrders, PowerChart, CPOE

* Provided elbow support to Physicians and Nurses (L&D, LDRP, Mother/Baby, Obstetrics Emergency Department’s)

* Assist Providers with powerorders, documenting in powernotes, clinical notes, order reconciliation, admitting/discharging, labs

* Assist Nurses charting in flowsheets, labs, associating patients to Fetallink, administering medicine, registration, and any other EMR related issues

Modules supported: Cerner PowerChart Maternity, Cerner PowerChart, Cerner PowerOrders, CPOE

• Evaluated client needs and goals to provide customized recommendations for Cerner software applications.
• Troubleshot issues promptly and effectively, minimizing downtime and maximizing end-user satisfaction.

* Provided elbow to elbow support to Respiratory Therapist, Speech Therapist, Physicians and Nurses (Respiratory/Physical Therapy Rehabilitation and Speech Therapy Department) (Cardiovascular/MICU/SICU Department)

* Assisted with check-in, scheduling, admitting/discharging, placing orders, entering charges, giving respiratory treatments, documenting into flowsheet, daily notes, and administering meds

* Help identify, communicate, resolve and/or escalate practice concerns relating to EMR as they surface

* Modules supported Allscripts-Sunrise Ambulatory Manager/Allscripts-Sunrise Clinical Documentation/UHCare Ambulatory EMR/Practice Management/and Soarian

* Provided answers to users by identifying problems, researching answers, guiding them through corrective steps

* Maintain call documentation by entering complete and sufficient information

* Fulfills request by clarifying desired information, completing transactions, and forwarding requests

* Accommodate client by recommending appropriate technical support and techniques when dealing with technical issues

* Resolved problems by clarifying and escalating system issues on HEAT ( Help Ticket System) to help technical support staff track and log support incidents and service requests

* Module supported: MyChart

* Responsible for troubleshooting, correcting, building, and testing software/hardware problems for Windows and printers

* Assisted Analyst with routing and mapping computers within Windows and Epic to printers for Go Live

* Set up and tested over 300 desktop computers/laptops for Providers, Nurses, and staff within new building move (Pediatric Department)

* Assisted with gathering documents,

running repetitive workflows to generate reports being used by the Pediatric Team to ensure the reports print correctly, and compared expected results

• Facilitated smooth transition to new EMR platforms through comprehensive training programs and ongoing guidance for medical staff.
• Promoted interoperability between different healthcare IT systems, fostering greater cooperation among diverse provider networks in patient care coordination efforts.
• Improved patient care by implementing customized EMR systems tailored to specific healthcare settings.

• Improved patient care by implementing customized EMR systems tailored to specific healthcare settings.
• Provided expert advice on best practices for electronic health record management, contributing to higher standards of care within client organizations.
• Played a pivotal role in expanding client base through the effective demonstration of EMR system capabilities and benefits to potential customers, driving increased revenue for consulting services.
• Spearheaded efforts to stay current on industry trends and emerging technologies, maintaining cutting-edge knowledge for continuous improvement in service offerings.

• Facilitated smooth transition to new EMR platforms through comprehensive training programs and ongoing guidance for medical staff.
• Promoted interoperability between different healthcare IT systems, fostering greater cooperation among diverse provider networks in patient care coordination efforts.
• Played a pivotal role in expanding client base through the effective demonstration of EMR system capabilities and benefits to potential customers, driving increased revenue for consulting services.
• Spearheaded efforts to stay current on industry trends and emerging technologies, maintaining cutting-edge knowledge for continuous improvement in service offerings.

• Facilitated smooth transition to new EMR platforms through comprehensive training programs and ongoing guidance for medical staff.
• Promoted interoperability between different healthcare IT systems, fostering greater cooperation among diverse provider networks in patient care coordination efforts.
• Played a pivotal role in expanding client base through the effective demonstration of EMR system capabilities and benefits to potential customers, driving increased revenue for consulting services.
• Spearheaded efforts to stay current on industry trends and emerging technologies, maintaining cutting-edge knowledge for continuous improvement in service offerings.

• Implemented innovative training strategies to meet diverse learner needs and preferences.
• Collaborated with subject matter experts to create accurate training content.
• Engaged with subject matter experts to ensure training content accuracy and relevance.

* Provide activation and ongoing support of the electronic medical record (EMR) to physicians, clinical, and business office staff in Orthopedic Surgery and Obstetrics & Gynecology Department

* Coaches end users on the systems functionality and how to integrate the EMR to facilitate their daily workflow

* Supported help desk with reported issues

* Provide onsite support between users, IT&S, EMR project team, Change Management Team and Training as needed to enable software and workflow adoption. Support EMR change management plans relating to practice adoption

* Assisted with gathering documents,

running repetitive workflows to generate reports to ensure the reports print correctly, and compared expected results

* Assisted Analyst with routing and mapping computers within Windows and Epic to printers for Go Live

* Help identify, communicate, resolve and/or escalate practice concerns relating to EMR as they surface

* Provide guidance and oversight to end users needed to maintain patient throughout as part of the transition

* Modules supported Allscripts TouchWorks 15.1 EMR - Electronic Charge Capture, PatientKeeper

• Facilitated smooth transition to new EMR platforms through comprehensive training programs and ongoing guidance for medical staff.
• Promoted interoperability between different healthcare IT systems, fostering greater cooperation among diverse provider networks in patient care coordination efforts.
• Improved patient care by implementing customized EMR systems tailored to specific healthcare settings.