Shawanda Woodard
Akron,OH
Summary
Dynamic Physician Informatic Analyst II at Medical Mutual of Ohio, skilled in designing and implementing Epic applications. Proven track record in enhancing provider engagement through data analysis and process improvement. Adept at contract negotiation and analytical thinking, driving innovative solutions in value-based payment models to optimize network performance.
Overview
27
27
years of professional experience
2
2
Certifications
Work History
Physician Informatic Analyst II
Medical Mutual of Ohio
Cleveland, OH
07.2021 - Current
- Supports each contracting region of the Company’s provider network with financial analysis.
- Maintains market intelligence and analyzes network performance to provide Provider Engagement with consultative and analytical insights.
- Analyzes contracted rates to assist with determining appropriate rates for provider contracts.
- Coordinates with Actuaries and Underwriting to determine how contracted rates will impact appropriate regions.
- Analyzes payer value-based contract opportunities, including pay for performance, population health, gain or risk sharing, bundled payments, and other emerging payment models to support the organization's drive toward alternative payment models.
- Analyzes and creates provider incentive distribution programs, including the periodic reporting of results, annual distribution calculations and budgeting.
- Supports the development of innovative distribution models to increase physician and practice engagement in quality improvement initiatives and outcomes.
- Prepare monthly contract performance results and related financial reporting, including interpretation and recommendations for improvement.
- Prepares short- and long-range financial forecasting and related financial planning processes related to contract revenues and performance.
- Worked on various projects related to the analysis of claims, clinical and financial data, with a focus on improvement of financial and/or clinical outcomes.
- Performs other duties as assigned.
Senior Business Systems Analyst
Medical Mutual of Ohio
Brooklyn, OH
06.2020 - 07.2021
- Assess a company’s growth plans and find ways to strengthen and expand them while focusing on improving efficiency in every department.
- Knowledge of customer experience/process improvement methodologies.
- Ability to interpret data trends and patterns, applying them to business processes and member experience.
- Excellent oral, written, interpersonal, and presentation communication skills.
- Analyze current data to create new suggestions and budgets for the company.
- Discuss with managers in each department about any issues that arise that affect the team meeting goals or deadlines.
- Schedule routine meetings with all managers.
- Analyze the current company procedures and practices to determine how well they are working.
- Research new methods to continue to grow the business.
Senior Clinical Systems Analyst II
Summa Health System
Akron, OH
10.2014 - 08.2019
- Met regularly with hospital business areas to establish priorities to meet departmental objectives and to update on project progress, hardware, software, technical, and/or system issues.
- Coordinated with other departments to implementation.
- Assumed responsibility for analyzing business needs, defining requirements, developing solutions, implementing Epic Care path systems, managing and supporting multiple installed applications of assigned clinical areas.
- Assists in ensuring compliance with external regulatory bodies (HIPAA, Meaningful Use). Follow up with practices that are not meeting their measures.
- Organized and regularly updated departments on the coordination and implementation of application design and development.
Clinical Application Analyst II
University Hospital
Warrensville, OH
07.2012 - 10.2014
- Responsible for building users with Allscripts Enterprise Systems.
- Facilitated design of clinical workflow in conjunction with clinicians to improve efficiencies, solve complex workflow issues, and incorporate quality initiatives.
- Coordinated and participated in unit and integrated testing activities of software to ensure that design objectives were met and test scripts developed.
- Participated in change management activities, including development and training for successful system deployments and enhancements.
- Identified and analyzed moderately complex issues and worked with vendors to resolve issues.
- Developed policies and procedures and system integrations in collaboration with clinicians, application analysts, and IT Clinical team manager.
- Independently managed components of application upgrades and troubleshooting efforts.
- Supported Hospital Information Systems interfaces for inbound/outbound and billing orders and resolved issues.
- Created and maintained appropriate system documentation, reports, dashboards, and other analytical tools to support customer base.
- Utilized and maintained appropriate change control procedures and standards.
Software Quality Assurance Analyst
Tribute Software
Hudson, OH
08.2006 - 07.2012
- Tested new features of TrulinX software to ensure that they met design requirements, were free from defects, and did not cause defects in other areas of the software.
- Responsible for problem-solving and debugging code, software upgrades, day-to-day operational support, testing, and installation of Tribute software.
- Wrote and reviewed code, performed regular checks on the network for improvements, and managed the installation and evaluation of all new hardware and software systems.
- Reviewed features and bug fixes completed by other team members.
- Wrote documentation manual for each TrulinX build and distributed to the team.
Software Support Analyst
MRI Software
Beachwood, OH
01.1999 - 08.2006
- Documented and resolved basic client issues within an inbound contact center.
- Supported platform and product issues and handled problem resolutions that required follow-up or escalation to a higher level of expertise.
- Performed SQL query expressions to diagnose or resolve routine issues.
- Activated hardware and software packages into production and installed changes, patches, and upgrades to the computing systems.
Education
Project Management Certificate - PMP
Florida Institute of Technology
Tampa, FL01.2022
Master of Science - Health Informatics
Kent State University
Kent, OH12.2013
Bachelor of Science - Food Science
The University of Akron
Akron, OH05.1995
Bachelor of Arts - Communication
The University of Akron
Akron, OH12.1990
Skills
- Testing Epic applications
- Maintaining Epic applications
- Clinical Application Build
- Admin & Support
- Process Improvement
- Project Management
- Implementing Systems
- Monitoring project performance
- SQL Server Management Studio
- MS Office
- MS Visio
- MS Project
- Database reporting
- Epic Ambulatory
- Epic Inpatient
- Epic Prelude
- Epic Cadence
- Epic Stork
- Epic Kaleidoscope
- Allscripts TouchWorks
- EClinicalWorks
- HL7 interfaces
- Onbase
- Knowledge base software
- Soarian
- Citrix
- ITIL standards
- Medical Billing
- Data analysis
- Process improvement
- Health informatics
- Effective communication
- Project management
- Quality improvement
- Value-based payments
- Contract negotiation
- Problem solving
- Analytical thinking
Certification
- MS Excel 2016/2019: Data Analysis with PivotTables
- MS OneNote 2016
Application Experience
- SQL Server Management Studio
- MS Office/MS Visio/MS Project and database reporting skills
- Epic Ambulatory, Inpatient, Prelude, Cadence, Stork, Kaleidoscope
- Allscripts TouchWorks and eClinicalWorks
- Onbase, Knowledge base Software
- Soarian and Citrix
- Medical Billing
Timeline
Physician Informatic Analyst II
Medical Mutual of Ohio
07.2021 - Current
Senior Business Systems Analyst
Medical Mutual of Ohio
06.2020 - 07.2021
Senior Clinical Systems Analyst II
Summa Health System
10.2014 - 08.2019
Clinical Application Analyst II
University Hospital
07.2012 - 10.2014
Software Quality Assurance Analyst
Tribute Software
08.2006 - 07.2012
Software Support Analyst
MRI Software
01.1999 - 08.2006
Project Management Certificate - PMP
Florida Institute of Technology
Master of Science - Health Informatics
Kent State University
Bachelor of Science - Food Science
The University of Akron
Bachelor of Arts - Communication
The University of Akron