Kyina Q. Routt

Supported daily operations of Epic clinical applications as liaison between clinical teams and leadership to enhance communication and alignment.

• Conducted workflow analyses to identify process improvements and align system functionality.
• Led configuration efforts for clinical workflows, meeting user requirements and business objectives.
• Troubleshot complex issues, reducing workflow disruptions and enhancing system reliability.
• Coordinated application testing for upgrades and new functionalities to ensure successful deployment and minimize disruptions.
• Developed educational materials to improve end-user adoption and competency.
• Provided ongoing support and guidance to clinical and operational stakeholders, facilitating effective use of systems and addressing their needs.
• Facilitated upgrade implementations by coordinating cross-functional communication and readiness initiatives.

Founded and operate an IT consulting and business support company focused on healthcare technology implementation, Epic training strategy, workflow optimization, leadership guidance, operational improvement, and organizational support. Provide consulting services that combine business administration, information technology, training development, project management, and leadership expertise.

Healthcare IT Consulting Engagements Including
Stanford Children's Hospital | Atrium Wake Forest Baptist | University of Chicago Medicine | Hamilton Health Sciences | Alberta Health Services | Virtua Health Systems | MD Anderson Cancer Center | Covenant Healthcare Systems | AnMed Health | Johns Hopkins | Vanderbilt| CHI Common Spirit | Brigham Womens and Children |Texas Children Hospital

• Lead healthcare IT consulting initiatives across major health systems in the United States and Canada, including Epic implementation support, training strategy, workflow optimization, and go-live readiness.
• Support Epic application areas including Inpatient Clindoc, Stork, Optime, Clinical Research, Orders, Anesthesia, ASAP, Behavioral Health, Rehab, Bugsy, Willow, Ambulatory, Community Connect, Epic University, and Clinical Case Management.
• Develop and manage detailed project plans, timelines, deliverables, stakeholder communication plans, and implementation readiness activities.
• Coordinate cross-functional teams, principal trainers, credentialed trainers, analysts, project managers, clinical leaders, and operational stakeholders.
• Build and maintain Epic training environments as an MST Guru to support hands-on learning and system adoption.
• Design and deliver role-based training programs for physicians, nurses, clinical staff, providers, and operational end-users.
• Create curriculum materials including lesson plans, exercise books, quick start guides, tip sheets, test-out materials, workflow scripts, and implementation support resources.
• Develop eLearning modules using Adobe Captivate and support virtual training delivery for remote and hybrid learning environments.
• Manage LMS activities, course enrollments, training records, HealthStream content, and learning dashboards.
• Lead Epic upgrade readiness, Nova Notes review, workflow validation, testing support, and end-user education.
• Delivered Just-in-Time training and post-go-live optimization support to ensure user proficiency.
• Use Microsoft Power Apps and other digital tools to communicate upgrade information to stakeholders, leadership, and end-users.
• Facilitate knowledge transfer, lessons learned, and process improvement sessions to strengthen future implementation outcomes.
• Provide business leadership, communication, operational strategy, and training process recommendations to improve organizational performance.