Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Thomas

Toronto

Summary

Dedicated and results-oriented professional with over 8 years of experience in financial services, client advisory, and regulatory compliance. Expert in KYC (Know Your Client), AML (Anti-Money Laundering), and lending support, with a proven track record of facilitating smooth client onboarding and account management. Currently pursuing the Ontario Real Estate Salesperson Program to integrate property consultancy and market analysis into a comprehensive client-service framework. Highly skilled in workflow optimization and digital strategy, leveraging modern tools to streamline risk assessment and enhance operational efficiency. A licensed insurance professional (LLQP) committed to delivering personalized solutions and maintaining the highest standards of professional integrity in both the financial and real estate sectors.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Independent Life Insurance Agent

Greatway Financial
02.2025 - Current
  • Provide holistic financial risk assessments and strategic advisory services to help clients secure their long-term financial stability.
  • Utilize AI- enhanced workflows to analyze complex client needs and synthesize market data, enabling the presentation of customized, high-value insurance portfolios.
  • Leverage data driven market insights and professional networking to qualify high-potential leads, streamlining the client acquisition process for efficient portfolio growth.
  • Uphold the highest standards of regulatory compliance and institutional professionalism while managing client portfolios and navigating complex insurance product landscapes.

Personal Administrative Assistant

Glow Academy
Toronto, ON
08.2024 - Current
  • Streamlined day-to-day administrative operations for the Beauty Educator, optimizing scheduling, meeting coordination, and internal workflows to ensure institutional efficiency.
  • Acted as the primary point of contact for students and prospective clients; managed inquiries with a focus on professionalism and brand representation, ensuring a high-quality experience from initial engagement to graduation.
  • Leveraged AI-driven tools to synthesize administrative data, automate routine correspondence, and organize event logistics reducing turnaround time for student communications and workshop scheduling.
  • Coordinated complex logistics for beauty workshops, student events, and open house sessions, managing documentation and communication to ensure seamless execution and attendee engagement.

Social Media Manager

Many Moods Counselling
10.2023 - 08.2024
  • Developed and executed comprehensive content strategies aligned with business growth objectives, significantly elevating brand authority within the professional counseling sector.
  • Leveraged AI-driven workflows to rapidly create and refine high-engagement content for Instagram, Facebook, and blog platforms, ensuring a consistent and professional brand voice.
  • Analyzed platform analytics to inform content decisions, shifting from manual posting to data-backed, performance-focused strategies that consistently increased audience engagement and reach.
  • Maintained a cohesive digital presence by managing end-to-end content lifecycles, from conceptualization and AI-enhanced drafting to scheduling and community interaction

Customer Service Officer

Scotiabank
03.2016 - 01.2022
  • Managed a high-volume portfolio of retail banking clients, providing expert financial guidance, resolving complex account inquiries and driving client retention through proactive relationship management.
  • Executed end-to-end client onboarding processes, ensuring 100% compliance with KYC and AML regulatory standards while managing high-value transactions and wire transfers.

Addition: Collaborated with senior Loans Officers to facilitate lending applications, conducting initial credit analysis, document verification, and clients needs assessment.

  • Upheld the highest standards of data integrity and confidentiality; consistently maintained 100% accuracy in handling sensitive client information, ensuring strict compliance with institutional privacy policies and federal banking regulations.
  • Served as a senior team resource, mentoring junior staff on operational procedures, banking systems, and client service standards, directly contributing to overall branch efficiency and team performance.

Education

Bachelor of Arts - Business Administration Studies

University of Technology, Jamaica
St. Andrew Jamaica
01-2021

High School Diploma - undefined

Camperdown High School
Kingston, Jamaica
01-2014

Ontario Real Estate Salesperson Program - Real Estate

Humber College | Ontario Real Estate Salesperson Program
07-2026

Life License Qualification Program (LLQP) -

Humber College
Toronto, ON
08-2024

Skills

    Financial & Professional Services

  • Financial Advisory & Consultation
  • Risk Assessment & Compliance
  • Insurance Licensing (LLQP)
  • Real Estate Transactions & Land Use Planning
  • Operations & Digital Strategy

  • AI-Driven Content Creation & Workflow Optimization
  • Strategic Social Media Management
  • Operational Scheduling & Office Administration
  • Project Coordination & Brand Management
  • Client Relations & Communication

  • Stakeholder Engagement & Relationship Building
  • Professional Client Communication
  • Conflict Resolution & Problem Solving

Certification

  • Ontario Life Insurance License
  • Licensed by the Financial Services Regulatory Authority of Ontario (FSRA) —Issued 2025

Timeline

Licensed Independent Life Insurance Agent

Greatway Financial
02.2025 - Current

Personal Administrative Assistant

Glow Academy
08.2024 - Current

Social Media Manager

Many Moods Counselling
10.2023 - 08.2024

Customer Service Officer

Scotiabank
03.2016 - 01.2022

High School Diploma - undefined

Camperdown High School

Bachelor of Arts - Business Administration Studies

University of Technology, Jamaica

Ontario Real Estate Salesperson Program - Real Estate

Humber College | Ontario Real Estate Salesperson Program

Life License Qualification Program (LLQP) -

Humber College