Danielle Thompson
Pelham,AL
Summary
Emerging business development manager with more than 10 years of experience in developing, launching, and managing business initiatives of multiple and diverse industries (e.g., automotive, banking, healthcare, etc.) Skilled in the basics of effective communications (verbal and written), project coordination, and marketing with a solid understanding of business fundamentals. Exhibits a collaborative spirit in team settings and a dedication to contributing to business growth. Eager to leverage analytical and relationship building skills to drive success in future business endeavors.
Overview
12
12
years of professional experience
Work History
Manager (Service & Business Development Center)
Benton Dealership (Nissan)
Hoover, AL
01.2023 - Current
- Primarily responsible for driving business growth and ensuring an excellent customer service experience
- Continuously provide effective customer communications and implement training & development of service representatives
- Manage policy and protocol of 10(+) direct reports to drive business operations and growth
- Collaborate with marketing teams and other managerial staffers to identify new business markets
- Optimize digital marketing campaigns, monitor website traffic, and track data via CRM system
- Monitor a high volume of inbound and outbound sales and service communications
- Prepare weekly/monthly/quarterly call reports to identify new business markets and maintain existing customers
Customer Relations Representative
Tameron Hyundai Dealership
Hoover, AL
01.2020 - 01.2023
- Liaison between the car dealership and customer inquiries (e.g., internet/telephone/written etc.)
- Provide timely and appropriate follow-up information on pricing, vehicle conditions, and financing
- Schedule customer appointments, implement test drives, and vehicle appraisals
Elder Caregiver
Sonshine House / Danbury at Inverness
Hoover, AL
01.2014 - 01.2019
- Caregiver to the elderly diagnosed with Alzheimer, Dementia, Autism and/or Diabetes
- Provide specialize care (e.g., personal hygiene, cooking, cleaning and proper administration of medications etc.)
Wireline Consultant
AT&T contractor
Birmingham, AL
01.2013 - 01.2014
- Reviewing existing customers' accounts to determine eligibility for services
- Providing service plans to upsell the latest television programs
- Identified needs of customers promptly and efficiently
- Responsible for loading, scrubbing, and generating outbound dial list for business campaigns
- Coordinate retention strategies to maintain current customers and promote company services
- Developed and implemented customized strategies to meet client needs
Education
Business Management Studies -
Triton College
River Grove, IL01.2009
General Honors -
Homewood High School
Homewood, AL01.2001
References
- Rosa Fisher, 206-910-8896, rosafisher@yahoo.com
- Denikos Stewart, 205-401-0843, Denikos_stewart@yahoo.com
- Lucretia Steele, 205-447-0744, Steele_lucretia@yahoo.com
Timeline
Manager (Service & Business Development Center)
Benton Dealership (Nissan)
01.2023 - Current
Customer Relations Representative
Tameron Hyundai Dealership
01.2020 - 01.2023
Elder Caregiver
Sonshine House / Danbury at Inverness
01.2014 - 01.2019
Wireline Consultant
AT&T contractor
01.2013 - 01.2014
Business Management Studies -
Triton College
General Honors -
Homewood High School
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