Maria Sanguino
Summary
Dedicated to adding value to the team, striving to be helpful and foster a positive work environment. Approach tasks with diligence and dedication, always eager to learn and grow. Committed to delivering exceptional results, consistently exceeding expectations through hard work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Development Center Service Assistant Manager
Kia Santa Maria (TVJ SONS INC)
Santa Maria
01.2021 - Current
- Assisted head manager with daily task
- Supervised 14+ people
- Created schedules
- Assisted with Payroll, reviewed timecards and made sure hours were added correctly.
- Completed interviews and started hiring process
- Sent out daily, weekly and monthly productivity reports
- Updated commission totals per employee daily/weekly
- Attended leadership improvement trainings
- Adapted quickly to changing circumstances within the workplace
- Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
- Assisted team members in improving workflow efficiency by sharing best practices and provided feedback on performance.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
Business development Center Representative
Honda Santa Maria (TVJ SONS INC)
Santa Maria
10.2019 - 12.2021
- Handled inbound and outbound calls for multiple dealerships
- Scheduled appointments
- Reminded customer of appointments
- Completed csi calls to ensure customers had excellent service experiences
- Completed outbound revenue generated calls
- Reviewed client concerns and recommended appropriate changes to supervisors.
Sales Consultant
TVJ SONS INC
Lompoc, CA
07.2018 - 10.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring their satisfaction upon the purchase of their vehicles.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling and composed professional demeanor.
- Grass roots events and showing the difference in the community
- Participated in feeding the homeless and charity events
Customer Relations Manager
TVJ SONS INC
Lompoc, CA
07.2016 - 07.2018
- Primarily assisted general manager but wore many hats
- Coordinated and volunteered with sponsorships and charity events.
- Front desk Receptionist
- DMV and LAW Document ordering for Finance Department and Sales Department
- Mailed out packages and ordered supplies for all departments
- Stocked in vehicles for the dealership and checked inventory monthly
- Coordinate hotels, flights and scheduled training seminars for employees
- Created monthly schedules
- Coordinated team lunches
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Business development Center Representative
Honda Santa Maria (TVJ SONS INC)
Santa Maria, CA
04.2013 - 07.2016
- Handled inbound and outbound calls for two dealerships
- Scheduled appointments
- Reminded customer of appointments
- Completed csi calls to ensure customers had excellent service experiences
- Complete outbound revenue generated calls
- Made sales buyback calls
- Reviewed client concerns and recommended appropriate changes to supervisors.
Cashier/Clerk
76 Gas Station
06.2012 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier/Closer and opener
McDonald's
Santa Maria, CA
06.2010 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions.
- Restocked and organized merchandise in front on store.
- In charge of daily and weekly machine cleaning
- Organized birthday events
Education
High School Diploma -
Righetti High School
Orcutt, CA06.2011
Skills
- Fundamental leadership skills
- Adaptability and flexibility
- Problem-solving
- Emotional intelligence
- Organized
- Time management
- Communication
Certification
Completed KPA and CCPA certification
Food safety certification 2010
Paycor
Reynolds and Reynolds
Toyota Dealer Daily
Honda Interactive Network
KDealer Kia website
Dealer Socket
Text2Drive
BDC Central
Drive Centric
XTime
Word/Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Development Center Service Assistant Manager
Kia Santa Maria (TVJ SONS INC)
01.2021 - Current
Business development Center Representative
Honda Santa Maria (TVJ SONS INC)
10.2019 - 12.2021
Sales Consultant
TVJ SONS INC
07.2018 - 10.2019
Customer Relations Manager
TVJ SONS INC
07.2016 - 07.2018
Business development Center Representative
Honda Santa Maria (TVJ SONS INC)
04.2013 - 07.2016
Cashier/Clerk
76 Gas Station
06.2012 - 04.2013
Cashier/Closer and opener
McDonald's
06.2010 - 04.2013
High School Diploma -
Righetti High School