Danielle Townes
Collingdale,PA
Summary
Dedicated transportation professional with a strong focus on safety and passenger comfort. Proven ability to assist diverse individuals, ensuring their needs are met with respect and care. Committed to maintaining high standards in both transportation and healthcare environments.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Bus Operator
Southeastern Transportation Authority
Philadelphia, USA
10.2018 - Current
- Drives passenger vehicle while following all safety procedures for vehicle operation.
- Stops vehicle at assigned areas so that passengers can board and unload.
- Provided assistance to passengers boarding and exiting the bus., such as elderly or disabled individuals, on and off bus.
- Announces stops to passengers.
- Answers general questions about bus schedules or routes.
- Performs pre-trip inspection of vehicles.
- Reported delays, passenger emergencies, and accidents to ensure timely response and passenger safety.
- Regulated heating, lighting, and ventilation to maintain passenger comfort during trips.
- Prepared accident reports.
Bus Driver
TOTAL TRANSPORTATION
Philadelphia, USA
01.2017 - 10.2018
- Fostered positive passenger experience through consistent customer service and a friendly demeanor.
- Adhered to schedule while adapting to traffic and weather conditions to ensure timely transport.
- Coordinated with dispatch daily to optimize transport schedules and enhance service reliability.
- Performed daily inspection of vehicle.
Residential Aide
Melmark Inc
Berwyn, USA
04.2011 - 08.2016
- Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination to enhance personal dignity and comfort.
- Facilitated patient mobility in and out of beds, baths, wheelchairs, and automobiles to promote safety and independence.
- Assisted with patient transfer and ambulation.
- Monitored vital signs, such as blood pressure and pulse.
- Tested and recorded blood glucose levels.
- Prepared nutritious meals for residents, focusing on dietary needs and preferences. appetizing and satisfying meals and snacks.
- Reported any unusual circumstances in the patients' condition or environment.
- Created a comforting and soothing environment to support patients' emotional well-being.
- Assisted residents in setting personal goals.
Scanning Technician
Boeing Co. (Kelly Services)
Ridley Park, USA
03.2009 - 07.2009
- Scan documents into the computer system.
- Prepared and organized documentation for efficient scanning process.
- Used separator pages to ensure clear distinction between documents during scanning.
- Refiled documents systematically in designated folders for easy retrieval.
- Managed incoming phone calls, directing them to appropriate personnel.
- Demonstrated professionalism and courtesy with customers at all times.
Medical Records Scanning Technician
Kelly Services
Plymouth Meeting, USA
04.2008 - 10.2008
- Executed scanning and electronic documentation of medical records to ensure accessibility and compliance.
- Recovered and digitized medical documentation from various provider offices using computer and scanning equipment for efficient data transfer.
- Traveled to provider and facility locations to secure medical records for accurate patient documentation.
- Utilized medical terminology in staff interaction.
Sales Associate
Walgreens
Philadelphia, USA
02.2007 - 08.2008
- Assessed customers' needs through friendly interactions to enhance their shopping experience.
- Cultivated positive customer relationships through friendly greetings and attentive service.
- Sorted and displayed merchandise for easy access and maintained visual appeal of store.
- Answered questions regarding the store and its merchandise.
- Verified that all customers received receipts for purchases.
Medical Office Management Extern
PCOM - Philadelphia College of Osteopathic Medicine
Philadelphia, USA
06.2007 - 07.2007
- Prepared patient charts, pre-admissions, and consent forms to facilitate smooth patient intake process.
- Verified appointment times with patients to ensure accurate scheduling and enhance patient experience.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Managed multi-line phone system and greeted all patients to create welcoming office environment.
Education
Certificate in Medical Assistant -
Prism Career Institute-Upper Darby
Upper Darby, PA01-2015
Phlebotomy Certificate -
Delaware County Community College
Media, PA01-2013
Diploma in Medical Office Management -
Thomposon Institute
Philadelphia, PA01-2007
High School Diploma in General Studies -
San Leandro High School
San Leandro, CA01-2003
Skills
- Route Navigation
- Passenger Safety Management
- Transportation Coordination
- Safety Regulations
- Passenger Assistance
- Patient scheduling
- Microsoft Excel
- Microsoft Word
- Typing
- Multi-line phone proficiency
- Customer service
- Attention to detail
- Accurate and detailed
- HIPAA compliance
- Data archiving
- Flexible
- Communication skills
Certification
Commercial Driver's License (CDL), B, 09/01/18, PA, P (Passenger vehicles), S (School bus)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bus Operator
Southeastern Transportation Authority
10.2018 - Current
Bus Driver
TOTAL TRANSPORTATION
01.2017 - 10.2018
Residential Aide
Melmark Inc
04.2011 - 08.2016
Scanning Technician
Boeing Co. (Kelly Services)
03.2009 - 07.2009
Medical Records Scanning Technician
Kelly Services
04.2008 - 10.2008
Medical Office Management Extern
PCOM - Philadelphia College of Osteopathic Medicine
06.2007 - 07.2007
Sales Associate
Walgreens
02.2007 - 08.2008
Certificate in Medical Assistant -
Prism Career Institute-Upper Darby
Phlebotomy Certificate -
Delaware County Community College
Diploma in Medical Office Management -
Thomposon Institute
High School Diploma in General Studies -
San Leandro High School