Danielle Treadway
Waynesville,NC
Summary
Highly skilled and enthusiastic professional with more than 25 years of veterinary experience. 9 of those years were managing operations in a veterinary hospital. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient team members. Contribute and provide exceptional customer service.
Overview
30
30
years of professional experience
Work History
Veterinary Hospital Manager
The Animal Hospital Of Waynesville (NVA)
05.1996 - Current
- Worked with our Hospital Leadership team to boost hospital revenue by promoting additional services such as prompt care, Paw plans, and dental cleanings to clients.
- Successfully negotiated veterinarian contracts and renewals, managed doctor schedules.
- Developed and updated policies and procedures.
- Communicated with clients, ensuring that medical needs for their pets were met and addressing concerns.
- Managed HR duties including hiring, firing, interviewing, evaluations, 1-1's, payroll and disciplinary action.
- Designed and introduced leadership development, coaching and team management model (Team Agreements), resulting in promotion of employees into increased levels of responsibility.
- Managed Paw plans and all the duties associated with Paw, being one of the top leaders.
- Managed team schedules.
- Prepped and led staff meetings and hospital leadership weekly.
- RVT and CSR duties as needed.
- Oversee marketing and advertising for the hospital.
Group Sales Assistant
Cataloochee Ski Area
12.1993 - 03.1996
Education
Associate of Science - Veterinary Technology
Gaston College
Dallas, NC05.2023
Bachelor of Science - Biology
Western Carolina University
Cullowhee, NC05.2000
Skills
- Paw plan Management
- Training and Mentoring
- Schedule Management
- Payroll Administration
- Client Education
- Staff Management
Timeline
Veterinary Hospital Manager
The Animal Hospital Of Waynesville (NVA)
05.1996 - Current
Group Sales Assistant
Cataloochee Ski Area
12.1993 - 03.1996
Associate of Science - Veterinary Technology
Gaston College
Bachelor of Science - Biology
Western Carolina University
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