Danielle Turner
Richmond,VA
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
23
23
years of professional experience
Work History
3PL Specialist 1
Estes Express Lines
Richmond, VA
08.2024 - Current
- Answered incoming calls from customers regarding collections inquiries.
- Provided customer service to resolve issues related to overdue accounts.
- Processed payments and updated account information in the system.
- Monitored customer accounts for timely payments.
- Investigated and resolved discrepancies on customer accounts.
- Generated reports of past due accounts and sent to management team.
- Researched customer requests by accessing internal databases.
- Maintained accurate records of conversations with customers.
Corporate Specialist 1
Estes Express Lines
Richmond, VA
09.2022 - 08.2024
- Provided customer service to resolve issues related to overdue accounts.
- Processed payments and updated account information in the system.
- Initiated outbound calls to customers with delinquent accounts.
- Assisted customers with understanding their payment options.
- Monitored customer accounts for timely payments.
- Investigated and resolved discrepancies on customer accounts.
- Generated reports of past due accounts and sent to management team.
- Responded promptly and courteously to all customer inquiries via phone or email.
- Researched customer requests by accessing internal databases.
- Maintained accurate records of conversations with customers.
Process Support Admin
Estes Expres lines
Richmond, VA
05.2015 - 09.2022
- Developed and implemented process control strategies for a variety of production systems.
- Collaborated with other departments to develop best practices for operational procedures.
- Created reports detailing performance metrics for various processes within the organization.
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Prepared invoices and other documents for mailing purposes.
- Responsible for managing and organizing physical and electronic documents.
- Communicated to identify and meet documentation needs.
- Optimized traceability, developing organization systems for contracts, records, reports and agendas.
Check Entry Clerk
Estes Express Lines
Richmond, VA
12.2001 - 05.2015
- Inputted data from source documents into the appropriate databases accurately and efficiently.
- Prepared summaries of daily work completed for review by supervisors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Checked source documents against entered data to ensure accuracy.
- Responsible for entering customer payments into the accounting software system.
Education
High School Diploma -
Henrico High School
Richmond, VA06-1991
Skills
- Customer Relations
- Root Cause Analysis
- Documentation Manager
- Spreadsheet Management
- File Organization
- Document Management
- Data Entry
- Excel expertise
- Administrative Support
Timeline
3PL Specialist 1
Estes Express Lines
08.2024 - Current
Corporate Specialist 1
Estes Express Lines
09.2022 - 08.2024
Process Support Admin
Estes Expres lines
05.2015 - 09.2022
Check Entry Clerk
Estes Express Lines
12.2001 - 05.2015
High School Diploma -
Henrico High School
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