Danielle Hardgrave
Corpus Christi,TX
Summary
Dynamic leader with proven expertise in customer service management and store operations honed at Lowes Home Improvement and Oggi’s Pizza and Brewing Company. Excelled in fostering team building and leadership, enhancing customer experience through strategic initiatives, leading to improved satisfaction rates. Skilled in mentoring and coaching, adept at problem-solving and driving sales through innovative promotions and meticulous merchandise displays.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Corpus Christi, TX
10.2018 - Current
- 10/18-10/19 Front End Operations as Head Cashier
- 10/19-05/20 Back End Operations as Delivery Coordinator
- 05/20-01/22 Front End Operations as Front End Supervisor
- 01/22- Current Assistant Store Manager
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Bartender
Chilis's Bar and Grill
Corpus Christi, TX
09.2012 - 10.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Bar Manager
Oggi’s Pizza and Brewing Company
Chula Vista, CA
07.2008 - 09.2012
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Server
Black Angus Steak House
Chula Vista, CA
03.2007 - 07.2008
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Lead Supervisor
Mootime Creamery
Coronado, CA
02.2004 - 03.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
Education
High School Diploma -
Coronado High School
Coronado, CASkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Team Building and Leadership
- Customer Service Management
Timeline
Assistant Store Manager
Lowes Home Improvment
10.2018 - Current
Bartender
Chilis's Bar and Grill
09.2012 - 10.2018
Bar Manager
Oggi’s Pizza and Brewing Company
07.2008 - 09.2012
Server
Black Angus Steak House
03.2007 - 07.2008
Shift Lead Supervisor
Mootime Creamery
02.2004 - 03.2007
High School Diploma -
Coronado High School