Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Danielle Tylee

Pensacola,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every guest a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pensacola Pediatrics
12.2022 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction rates.
  • Managed appointment scheduling using electronic health record systems to optimize clinic flow.
  • Provided detailed explanations of pediatric services, ensuring patient understanding and compliance.
  • Collaborated with medical staff to address patient concerns, improving communication pathways.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Communicated with insurance companies to make sure patients were covered for given services.

Sales Associate

Petland
11.2022 - 12.2022
  • Assisted customers in selecting appropriate products for pets based on individual needs and preferences.
  • Provided exceptional customer service by addressing inquiries and resolving concerns promptly.

Daymaker

Shaggys Restaurant
02.2022 - 11.2022
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Associate

Everman Natural Foods
10.2018 - 07.2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Food Service Worker

Bagelheads
09.2018 - 11.2018

Education

Associate of Arts - Dramatic Arts

Pensacola State College
Pensacola, FL
08.2021

Skills

  • Active listening
  • Multitasking
  • Flexible schedule
  • Friendly, positive attitude
  • Good work ethic
  • Teambuilding

Education and Training

Tested and scored 100% on both HIPAA and cybersecurity training

Certification

HIPAA certification

Cybersecurity certification

Timeline

Customer Service Representative

Pensacola Pediatrics
12.2022 - Current

Sales Associate

Petland
11.2022 - 12.2022

Daymaker

Shaggys Restaurant
02.2022 - 11.2022

Customer Service Associate

Everman Natural Foods
10.2018 - 07.2020

Food Service Worker

Bagelheads
09.2018 - 11.2018

Associate of Arts - Dramatic Arts

Pensacola State College
Danielle Tylee