Danielle Valentino
Staten Island,NY
Summary
Customer-oriented General Manager with over 15 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
Work History
General Manager
Old Navy
02.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring, and training of team members.
Guest Experience Manager
Century 21
01.2011 - 12.2018
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Monitored cash drawers in 100 checkout stations to verify adequate cash supply.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
Assistant Store Manager
Buy Buy Baby
01.2009 - 01.2011
- Recruited, hired, and trained over 50 associates to develop into productive team members with excellent product knowledge.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Participated in hiring processes, identifying top talent to join the sales team and contribute to overall department success.
- Implemented loss prevention measures, contributing to a decrease in product shrinkage within the department.
- Oversaw daily department operations, delegating tasks among staff members to ensure optimal productivity levels were maintained.
Education
American Urban Studies
Metropolitan College of New York
New York, NYSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Training and Development
- Inventory Control
- Labor Cost Controls
- Deadline-oriented
- Consistently meet goals
Accomplishments
- Achieved a positive comp in sales by introducing for 4 years in a row
- Lowest turnover in 1 year out of 400 plus stores
- Cut supply cost by 40%
Timeline
General Manager
Old Navy
02.2019 - Current
Guest Experience Manager
Century 21
01.2011 - 12.2018
Assistant Store Manager
Buy Buy Baby
01.2009 - 01.2011
American Urban Studies
Metropolitan College of New York