Danielle Valentino
Staten Island,NY
Summary
Customer-oriented General Manager with over 15 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
Work History
General Manager
Old Navy
Staten Island, NY
02.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring, and training of team members.
Guest Experience Manager
Century 21
New York, NY
01.2011 - 12.2018
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Monitored cash drawers in 100 checkout stations to verify adequate cash supply.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
Assistant Store Manager
Buy Buy Baby
New York, NY
01.2009 - 01.2011
- Recruited, hired, and trained over 50 associates to develop into productive team members with excellent product knowledge.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Participated in hiring processes, identifying top talent to join the sales team and contribute to overall department success.
- Implemented loss prevention measures, contributing to a decrease in product shrinkage within the department.
- Oversaw daily department operations, delegating tasks among staff members to ensure optimal productivity levels were maintained.
Education
American Urban Studies
Metropolitan College of New York
New York, NYSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Training and Development
- Inventory Control
- Labor Cost Controls
- Deadline-oriented
- Consistently meet goals
Accomplishments
- Achieved a positive comp in sales by introducing for 4 years in a row
- Lowest turnover in 1 year out of 400 plus stores
- Cut supply cost by 40%
Timeline
General Manager
Old Navy
02.2019 - Current
Guest Experience Manager
Century 21
01.2011 - 12.2018
Assistant Store Manager
Buy Buy Baby
01.2009 - 01.2011
American Urban Studies
Metropolitan College of New York