DANIELLE VALERE
Cunupia
Summary
Value-driven and results-oriented professional with progressive experience in the fields of Sales, Marketing, and Finance. Skilled in building employee trust, achieving results, and supporting company goals. Proficient in maintaining superior customer relationships and providing outstanding service and support to meet and exceed expectations and requirements.
CAREER HIGHLIGHTS Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations as a data entry clerk and as a teller associate. Resolve an average of 300 + inquiries in any given week and consistently meet performance benchmarks in all areas. Maintain a varied score of ‘1-2’’ within the UTC for annual performance rating. Successfully completed and exceeded all targets within the COVID-19 pandemic. Awarded for the best administrative , marketing and public relations management by Golden Aura Nightlife.
Overview
12
12
years of professional experience
Work History
Procall Representative
IGT
06.2023 - Current
- Influence and communicate effectively with lottery personnel and lottery retailers to meet their needs and wants.
- Ensure the retailer have the right stock level for each IMG price point. Explain games and price points, and answer questions from customers.
- Contributes to team effort by delivering on agreed KPI's.
- Analyses the ordering cycle of agent using the information generated by the system and combining that with known qualitative information such as “player demographics, inventory on-hand, sales levels, ordering history, to help them make a very accurate, informed inventory decision with the goal of generate additional sales , including tickets, and related materials according to the retailers' needs.
- Accurately document all transactions into the database.
- Maintaining records of contacts, accounts, and orders.
- Maintains regular communications with Brands Supervisor (Instants).
- Uses CISCO to generate inbound and outbound calls towards customers and close accounts based on orders.
- Cold-called potential customers to build relationships and increase sales.
- Leveraged CRM software to track leads, manage accounts, analyze trends and optimize sales processes.
- Kept stock inventories at level to facilitate sales objectives. -=
- Identified revenue opportunities with new and existing customers in conjunction with product supervisor.
- Achieved and surpassed assigned Sales budget.
TellerAssociate
Unit Trust Corporation
07.2020 - 06.2023
- Process Routine Cash and other negotiable transactions for new and existing customers
- Verify all cash and cheques received from unit holders are in accordance with TTUTC’s policies and procedures and anti-money laundering laws (AML)
- Process and distribute both cash and cheque withdrawals after all document and customer verification checks
- Conduct daily reconciliation process of all cash /LINX/cheques and cash transfer tickets
- Prepare relevant bank deposit slips for end of day balancing
- Provide routine non-cash transaction request in conjunction with basic product and service information
- Conduct verification checks to enable distribution of cheques and statements for collection by unit holders
- Prepare simple registration and business profile change with the supporting documents for updating by CSR’s
- Contact both existing and new customers to encourage sales and new business to the Corporation via telephone by marketing UTC’s good and services
- Complete card application and beneficiary forms for updating by CSR’S
- Complete all end of day reports for both USD and TTD transactions within a timely manner
- Take part in Utc’s public campaigns for new business by actively going to assigned locations and handing out flyers while answering any questions and providing information on the UTC brand , goods and services.
- Streamlined daily operations for peak efficiency by maintaining accurate cash drawer and balancing procedures.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Boosted branch sales by offering appropriate financial products and services to customers based on their needs.
- Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
Data Entry Clerk
Unit Trust Corporation
07.2018 - 07.2020
- Managing confidential and sensitive information with high integrity
- Processing all standing orders/salary deductions sent by the payroll departments of other companies and other external agents (cheque and ACH transactions) within a timely manner by crediting customer accounts based on listings sent
- Securing custody of cheques and financial data assigned during the business day
- Resolving all standing order customer queries
- Preparing and submitting documents for scanning and archiving of CPS records
- Accurately completing End of Day Balancing via use of Control Sheet
- Leveraging excellent self-motivation and prioritization talents to achieve maximum productivity and efficiency
- Thriving in fast-paced atmospheres while resolving issues using excellent problem-solving and leadership skills
- Ensuring top-notch completeness, accuracy, and compliance while inputting large volumes of data into the company's database using Microsoft Excel
- Contacting Customers in order to inform them about updating of salary deduction documentation as required
- Contacting Banks and other financial institutions on a regular basis for the formatting of salary deduction by the UTC.
Sales Representative | Brand Ambassador
Aujoma Supplies Limited
11.2017 - 07.2018
- Top performer through time with the company
- Managing the sales process for each customer from greeting to delivery;
- Providing flexible assistance through training and support to meet and exceed performance, customer satisfaction, and service level goals;
- Providing follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations;
- Assisting in the development of strategic and operational sales plans which resulted in a 40% increase in overall sales and gross margin;
- Maintaining a productive working relationship with customers – amplified customer base by 50%.
Customer Service Representative/ Administrative Assistant
Glen Mass Contacting Company Limited
07.2016 - 09.2016
- Maintaining a 95% customer satisfaction rating during the 3-month period by customers’ feedback;
- Providing a timely resolution of a range of customer inquiries;
- Increasing customer base by 45% during the 3-month period due to the delivery of quick service;
- Successfully handled 100+ customers simultaneously, without a single complaint from any customers
- Scheduling of meetings between Business Owner and various Heads of Operations via telephone and emails
- Placing and recording orders for all merchandise required for operating stores
- Issuing cheques for payment of merchandise
- Manually and electronically file the necessary documents as it relates to operations
- Assist with any employee complaint / discrepancy by recording it and escalating to the necessary authority within a timely manner
- Preparation of letters as requested
- Maintenance of all social media platforms , drafting responses for any related queries via social media platforms and presenting its escalation to the relevant departments.
Customer Service Representative
Charrans Book Store
07.2014 - 09.2014
- Provided overall superior customer service to retain existing customer and attract future customers;
- Exceeded the company’s sales goals by 100% owing to effective customer service acumen;
- Establishing solid and trusting relationships through exceptional communication and interpersonal skills
- Resolved customer queries and concerns in person , and via telephone
- Assisted in the recording and packaging of orders and shipments.
Customer Service Representative
Twinkle Star Baby Store
07.2012 - 08.2012
- Increased customer retention by 15% and added new customers increasing business production by quickly and effectively solved customer challenges to include following up to ensure remediation;
- Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environment,
- Consistently exceeded performance standards for position.
Education
Book Keeping And Accounting Certificate - Accounting
Uwi Open Campus
01.2023
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St. Augustine Secondary
2016
Caribbean Secondary Education Certificate - undefined
Bishop Anstey High School East
2014
Skills
- Teamwork and Collaboration
- Critical Thinking
- Multitasking Abilities
- Good Telephone Etiquette
- Problem-Solving
- Clerical Support
- Active Listening
- Organization and Time Management
- Decision-Making
- Written Communication
- Interpersonal Communication
- Self-Motivated
- Flexible and Adaptable
- MS Office
- Knowledge of Bank and Processing Systems
- Basic Accounting Knowledge
- Customer Support
- Records Management
- Needs analysis
- Client Relationship Building
- Cross-selling abilities
- Product Promotions
- Retention Strategies
Timeline
Procall Representative
IGT
06.2023 - Current
TellerAssociate
Unit Trust Corporation
07.2020 - 06.2023
Data Entry Clerk
Unit Trust Corporation
07.2018 - 07.2020
Sales Representative | Brand Ambassador
Aujoma Supplies Limited
11.2017 - 07.2018
Customer Service Representative/ Administrative Assistant
Glen Mass Contacting Company Limited
07.2016 - 09.2016
Customer Service Representative
Charrans Book Store
07.2014 - 09.2014
Customer Service Representative
Twinkle Star Baby Store
07.2012 - 08.2012
Book Keeping And Accounting Certificate - Accounting
Uwi Open Campus
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St. Augustine Secondary
Caribbean Secondary Education Certificate - undefined
Bishop Anstey High School East