Danielle VanWyck
Holly,Michigan
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Boutique Owner
Lucky Antique Boutique
03.2024 - Current
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Research items for profitability and demand of customers, identifying key details of antique and vintage commodities.
- Optimized listings and user experience for seamless online shopping, leading to increased e-commerce sales.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
Quality Manager
Universal Logistics
09.2022 - 03.2024
- Implemented a comprehensive quality management system encompassing root cause analysis, data-driven decision-making, and continuous improvement initiatives
- Spearheaded the development and implementation of standardized quality control standards, methods, and procedures to ensure compliance with state and federal regulations
- Led facility audits in collaboration with corporate teams to identify areas for improvement and sustainability, while addressing issues related to operations, customer satisfaction, and regulatory compliance
- Utilized data modeling and statistical analysis to identify trends, assess key performance metrics, and drive operational enhancements.
District Manager
Aaustin Express
10.2019 - 09.2022
- Implemented strategic initiatives to optimize operations and enhance customer satisfaction across four delivery facilities servicing commercial and residential clients for DHL Express
- Streamlined internal policies and procedures to improve efficiency and responsiveness, resulting in increased productivity and service quality
- Mentored and coached delivery teams to maximize performance and productivity through enhanced training programs and performance review processes
- Identified and capitalized on improvement opportunities at out-of-district stations by developing innovative routing maps and training programs
- Conducted regular performance evaluations and provided constructive feedback to drive continuous improvement and ensure alignment with organizational objectives.
Team Leader - Service & Engagement
Target
04.2018 - 10.2019
- Led service and engagement teams at Target, overseeing daily operations and volunteer initiatives to enhance service quality and customer satisfaction
- Motivated team members to deliver exceptional service and successfully complete shifts, optimizing efficiency and cashier operations
- Efficiently scheduled workers and delegated tasks to meet customer demands while ensuring adherence to business objectives
- Provided comprehensive training and mentoring for new employees to ensure alignment with company standards and service expectations.
Assistant Store Manager
Rite Aid
08.2017 - 04.2018
- Promoted talent development and nurtured the professional growth of associates, fostering a dynamic and motivated team
- Oversaw opening and closing procedures, implementing changes to enhance operational efficiency and customer service
- Conducted routine store audits to ensure compliance with company policies and procedures, maintaining high standards of quality and safety
- Analyzed sales data to identify trends and opportunities for improvement, informing strategic decisions to drive business success and customer satisfaction.
Assistant Store Manager
Family Video
05.2014 - 08.2017
- Leveraged performance data to evaluate operations and anticipate business needs, ensuring efficient and effective management of the store
- Emphasized team collaboration and performance excellence, fostering a positive work environment and enhancing productivity
- Led regular staff training sessions to enhance product knowledge and customer service skills, empowering team members to deliver exceptional experiences
- Cultivated relationships with local businesses to increase community engagement and drive sales, contributing to the overall success and profitability of the store.
Education
Bachelor Of Business Administration - Business
University of Michigan - Flint
Flint, MI12.2018
Skills
- P&L Reporting
- Root Cause Analysis
- Quality Assurance
- Process Documentation
- Lean Management
- Conflict Resolution
- Compliance Management
- Training and Development
- Statistical Analysis
- TMS System
- Labor Forcasting
- Performance Monitoring
- Payroll
- Microsoft Excel
- Quality Management Systems
- BUSINESS MANAGEMENT & ANALYSIS
Education Certifications
- Bachelors of Business Administration, University of Michigan - Flint, 12/2018
- Lean Six Sigma Green Belt, Management & strategy institute, 03/2024
Personal Information
Title: Operations and Quality Expert
Certification
Lean Six Sigma - Green Belt
Timeline
Boutique Owner
Lucky Antique Boutique
03.2024 - Current
Quality Manager
Universal Logistics
09.2022 - 03.2024
District Manager
Aaustin Express
10.2019 - 09.2022
Team Leader - Service & Engagement
Target
04.2018 - 10.2019
Assistant Store Manager
Rite Aid
08.2017 - 04.2018
Assistant Store Manager
Family Video
05.2014 - 08.2017
Bachelor Of Business Administration - Business
University of Michigan - Flint