DANIELLE VILLANUEVA

Responsible for overseeing all operational functions related to title and escrow services, ensuring efficiency and compliance throughout the entire process. Including managing teams, optimizing processes and maintaining relationships with internal and external stakeholders. Maintain clear communication and collaboration with buyers, sellers, lenders and real estate agents. Implement measures to ensure accuracy and completeness of title work and all functions of the escrow and funding process. Ability to resolve complex issues relating to title clearance and closing, all while effectively leading and motivating the team. Provide guidance and training to staff to maintain high performance standards and managing production schedules and deadlines to ensure timely closings of transactions, Responsible for managing escrow funds, budgets and relevant regulations and compliance requirements.

Top Achievements

• Successfully oversaw the entire office move from Painesville, Ohio to Mentor, Ohio. Directly worked and coordinated with building management, movers, contractors, numerous vendors, office designer, interior design, accounting and staff to showcase a new and improved office location and environment for our clients.
• Bringing in top talent employees, as well adding new lenders and real estate agents to our clientele list, including signing new agents to our joint venture, ACT.
• Increased For Sale by Owner (FSBO) clients by 45% in under six months.

Key Projects

• Improving and exposing the company to more social media and networking.
• Large focus on adding new agents and lenders to our client list. Goal is at least one new customer per week.
• Continuing to recruit and search for top talent as we grow.

Company Overview: (Acquired by CrossCountry Mortgage, LLC in April 2022)

Oversaw residential real estate loan closings, compliance management, and governance adherence for mortgage firm with $7B+ in closings serving clients in 50 states. Managed change management, IT integration, and user acceptance testing (UAT) for Encompass retail system upgrades. Attract, retain, develop, and performance manage team of loan closers, funders, and closing schedulers. Developed, facilitated, and maintained compliance training, written reports, and databases for regulatory various processes, mandates and updates.

Top Achievements

• Managed day-to-day operations for 175+ daily loan closures while consistently delivering 98%+ customer satisfaction (CSAT) scores
• Reduced loan errors to under 2% leveraging loan audit processes for team of 30+ closing staff, saving loans from unsalable classification
• Authorized for $10k+ revenue expenditure (REVEX) to approve corporate concessions and lender credits

Key Projects

• Saved $500k+ in penalties and overpaid property tax for clients and company by architecting South Carolina primary residence tax integration for state and county conditions
• Navigated compliance adherence errors by 50% by identifying and remediating problems at state-level by introducing checks
• Reduced new construction property value and escrow overages by 80% by introducing new form into closing flow

Directed residential real estate loan closings, loan funding, and quality assurance for bank recognized by Forbes as top 5 World’s Most Admired Companies. Attract, retain, develop, and performance manage large team of closers, funders, and closing schedulers. Developed, delivered, and maintained compliance training for federal, state, company regulatory processes, mandates and updates.

• Built and facilitated training for 50+ employees in compliance with updated Real Estate Settlement Procedures Act (RESPA) in 2015
• Performed 100% dual control compliance procedures for wire responsibilities, ensuring funds are sent to the correct payee
• Monitored error risk indicators and escalate to senior leaders appropriately

Worked directly with processing and underwriting, ensured all underwriting conditions of loan were met prior to signing and funding for high-value residential mortgages. Built relationships with clients, internal, and external partners including sales, processing, underwriting, title companies, and real estate attorneys across the country.

• Closed 150+ loans per month including, purchases, refinances, conventional, FHA, and VA in all 50 states
• Facilitated the closing of $1M+ residential mortgages monthly while following conditions of mansion tax and NYC guidelines
• Reduced quality assurance (QA) errors by 50%
• Improved CSAT scores and wire transfer compliance

Delivered closing packages for conventional, FHA, and VA loans for nationwide firm in Northeast Ohio. Managed funding and disbursements for agency loans.

• Prepared and delivered 150 – 300 closing packages per month
• Processed $1M+ per month in various property closing packages

• Managed real estate transaction closing appointments for all parties, prepared legal documentation, and conducted closings for Northeast Ohio Title firm serving all Ohio counties. Built cross-functional relationships to facilitate timely and accurate mortgage closings. Nurtured and developed vast network leveraging Business Network International (BNI) membership to find clientele.
• Conducted 50+ closings per week for residential purchases, refinances, and reverse mortgages, prepared deeds and legal affidavits for transactions
• Supported non-traditional residential sale closures, including Sheriff sale, Real Estate Owned (REO), and short sale