Danielle Walchli
Hermiston,OR
Summary
Detail-oriented Referral Coordinator with experience in managing patient referrals and optimizing appointment scheduling. Skilled in insurance verification and electronic health records, contributing to streamlined workflows and improved customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Good Shepherd Health Care System
Hermiston, OR
10.2024 - Current
- Coordinated patient referrals, achieving timely processing and precise documentation.
- Communicated with insurance companies to ensure timely approval of patient referrals. to get precertification and prior authorizations.
- Managed scheduling of appointments, optimizing patient flow and reducing wait times.
- Processed patient information and maintained accurate electronic health records using Epic.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
Patient Access Representative
Good Shepherd Health Care System
Hermiston, OR
03.2024 - 10.2024
- Streamlined patient registration processes, reducing wait times for patients.
- Resolved patient inquiries and concerns, improving patient satisfaction ratings.
- Trained new staff on patient access protocols to ensure consistent service quality.
Veterinary Assistant
Oregon Trail Veterinary Clinic
Hermiston, OR
05.2021 - 02.2024
- Assisted veterinarians in examinations, treatments, and surgical procedures for diverse animal species.
- Monitored patient vital signs and administered medications under veterinary supervision, contributing to effective patient care and recovery.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Scheduled appointments efficiently, optimizing veterinarian availability and client satisfaction.
- Managed front desk operations, streamlining check-in and check-out processes to improve client experience and satisfaction.
Delivery Driver
Dominos Pizza Inc.
Hermiston, OR
05.2021 - 07.2021
- Delivered pizzas efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology for optimal delivery efficiency.
- Managed cash transactions accurately, ensuring proper handling of payments and change.
Bakery & Deli Associate
Walmart
Hermiston, OR
09.2018 - 04.2021
- Maintained cleanliness of workstations, adhering to health regulations and company policies.
- Collaborated with team members to optimize workflow during peak hours, improving efficiency.
- Performed various tasks including slicing meats, baking pastries, and packaging items to support daily operations.
Assistant Manager
Dominos Pizza Inc.
Hermiston, OR
08.2016 - 09.2018
- Trained and mentored staff on customer service protocols and operational procedures, enhancing team performance.
- Supervised daily operations to ensure efficient service delivery and high-quality product standards.
- Managed inventory control to minimize waste and maintain optimal stock levels.
- Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
Education
No Degree - Veterinary Technician
Colby Community College
Colby, KSAssociate of Arts -
Blue Mountain Community College
Pendleton, OR2019
High School Diploma -
Hermiston High School
Hermiston, OR06-2018
Skills
- Referral processing
- Pre-authorizations
- Insurance verification
- Appointment scheduling
- Accurate documentation
- Epic systems
- Medical terminology
- Medical vocabulary
- Payment processing
- Multi-line phone proficiency
- Customer service
Certification
- Certified Veterinary Assistant
Languages
English
Native or Bilingual
Timeline
Referral Coordinator
Good Shepherd Health Care System
10.2024 - Current
Patient Access Representative
Good Shepherd Health Care System
03.2024 - 10.2024
Veterinary Assistant
Oregon Trail Veterinary Clinic
05.2021 - 02.2024
Delivery Driver
Dominos Pizza Inc.
05.2021 - 07.2021
Bakery & Deli Associate
Walmart
09.2018 - 04.2021
Assistant Manager
Dominos Pizza Inc.
08.2016 - 09.2018
No Degree - Veterinary Technician
Colby Community College
Associate of Arts -
Blue Mountain Community College
High School Diploma -
Hermiston High School