Katie Cady
Aberdeen
Summary
Resourceful Referral Coordinator known for high productivity and efficient task completion. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Harbor Regional Health
Hoquiam
03.2022 - Current
- Coordinated patient referrals to specialists.
- Assisted in resolving patient inquiries related to referral statuses and procedures.
- Developed efficient workflows for processing referrals and improving patient experience.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed communication between patients and healthcare providers for seamless transitions.
- Scheduled appointments and verified insurance eligibility for referred patients.
- Maintained accurate records of referrals using electronic health record systems.
- Collaborated with medical staff to ensure timely follow-up on patient referrals.
- Educated patients about the referral process and available services.
- Performed data entry related to referrals into electronic health record systems.
- Communicated regularly with patients regarding their care plans following a referral.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Advised staff on appropriate protocols when making a referral.
- Verified documents and associated records to catch and resolve discrepancies.
- Managed daily patient referrals daily through multi-line telephone system.
- Created reports on referral activity and outcomes.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
Patient Scheduling Coordinator
Summit Pacific Medical Center
Elma
11.2020 - 03.2022
- Managed patient appointment scheduling using electronic health record systems.
- Communicated with patients to confirm appointments and provide necessary instructions.
- Assisted in developing efficient scheduling protocols for various departments.
- Resolved patient inquiries regarding appointments and services offered.
- Collaborated with insurance providers to verify patient coverage and benefits.
- Trained new staff on scheduling software and office procedures.
- Gathered personal and insurance information from each patient.
- Created and maintained accurate patient appointment records.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
Pharmacy Technician
Ocean Shores Pharmacy
Ocean Shores
12.2018 - 11.2020
- Dispensed medications accurately to patients and healthcare providers.
- Assisted pharmacists in preparing prescriptions and managing inventory.
- Processed insurance claims and verified patient information efficiently.
- Operated pharmacy management software for prescription processing.
- Collaborated with team members to optimize workflow and service delivery.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Replenished medication supplies on shelves.
Pharmacy Technician
Walmart
Aberdeen
01.2017 - 12.2018
Medical Records Clerk
Family Practice Center of GH
Hoquiam
03.2015 - 01.2017
- Organized and filed medical documents in compliance with regulations.
- Assisted in maintaining confidentiality of sensitive patient data.
- Organized patient charts, gathering medical histories, lab results and consents.
- Maintained a secure filing system for confidential documents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Updated patient files with new medical information as needed.
Education
High School Diploma -
Hoquiam High School
Hoquiam, WASkills
- EHR management
- Referral processing
- Insurance verification
- Patient scheduling
- Data entry
- Customer service
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Team collaboration
- Record keeping
- Confidentiality compliance
- Appointment scheduling
- Referral tracking
- Multi-line phone proficiency
- Multi-line telephone operation
- Insurance precertification processes
- Medical scheduling
- Scheduling software
- MS office expertise
- Data entry proficiency
- Pre-authorizations
- Multitasking Abilities
Certification
- Pharmacy Technician
Timeline
Referral Coordinator
Harbor Regional Health
03.2022 - Current
Patient Scheduling Coordinator
Summit Pacific Medical Center
11.2020 - 03.2022
Pharmacy Technician
Ocean Shores Pharmacy
12.2018 - 11.2020
Pharmacy Technician
Walmart
01.2017 - 12.2018
Medical Records Clerk
Family Practice Center of GH
03.2015 - 01.2017
High School Diploma -
Hoquiam High School