SAMANTHA ZEPEDA
Leander,TX
Summary
Experienced professional with over 10 years in high-volume medical and administrative settings. Specializes in office operations, patient coordination, electronic health records, medical billing, insurance verification, and referral management. Delivers effective communication and problem-solving while managing multiple priorities efficiently. Supports leadership teams and streamlines processes to enhance patient and staff experiences.
Overview
13
13
years of professional experience
Work History
Medical Receptionist / Referral Coordinator
Epiphany Dermatology
Brownwood, TX
08.2019 - 07.2025
- Coordinated high-volume patient referrals, ensuring accuracy and timely processing.
- Communicated with insurance providers to verify benefits, obtain authorizations, and secure pre-certifications.
- Maintained electronic patient records in strict compliance with HIPAA regulations.
- Facilitated communication among patients, physicians, and specialists to ensure continuity of care.
- Tracked referral progress and followed up with providers to ensure timely completion.
- Managed daily office operations, including scheduling and administrative tasks.
- Developed strong relationships with referral sources to streamline workflow.
- Maintained awareness of government regulations, health insurance changes and financing options.
Teacher Assistant
Child Care Associates
Fort Worth, TX
07.2018 - 06.2019
- Provided individualized support to improve learning outcomes for students with challenges.
- Monitored student behavior, providing guidance to improve classroom dynamics and support a positive learning environment.
- Implemented structured routines to increase student engagement and participation during activities.
- Facilitated communication among teachers, parents, and caregivers to support student needs.
- Assisted in lesson planning and generated educational materials to enhance instructional effectiveness.
- Organized educational materials for lessons, ensuring resource availability.
- Maintained accurate records of attendance and performance reports.
- Participated in training sessions to refine teaching strategies.
Assistant Manager
Claire's
Early, TX
04.2015 - 07.2018
- Supervised daily store operations and staff scheduling for optimal efficiency.
- Managed inventory levels, ensuring timely restocking to meet customer demand.
- Trained and mentored team members, improving overall team performance and service quality.
- Addressed customer concerns professionally to uphold high satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved inventory discrepancies to maintain accuracy and support operational integrity.
- Ensured compliance with safety regulations and company policies.
- Supported store operations through effective team management and training.
Physical Therapy Technician
Songbird Lodge
Brownwood, TX
02.2012 - 03.2015
- Assisted physical therapists in creating tailored treatment plans and patient care strategies to enhance recovery outcomes.
- Instructed patients on proper exercise techniques and recovery methods, facilitating improved healing and rehabilitation.
- Tracked patient progress during therapy sessions, providing documented updates to inform treatment adjustments.
- Coordinated with healthcare professionals to ensure comprehensive and cohesive patient care.
- Facilitated group therapy sessions under supervision of physical therapist to encourage participation.
- Maintained clean, safe, and organized clinical environments to enhance therapy effectiveness.
- Prepared treatment rooms with necessary equipment and supplies for optimal session efficiency.
- Advocated for patient health and safety throughout all phases of treatment.
Education
GED -
Brownwood High School
Brownwood, TX09-2011
Basic Coursework -
Ranger College
Associate of Science -
Austin Community College
Austin, TX08-2026
Skills
- Referral management
- Insurance verification
- EHR management
- HIPAA compliance
- Medical billing and coding
- Appointment scheduling
- Front desk management
- Front office management
- Time management
- Multitasking abilities
- Team collaboration
- Problem solving
- Adaptability in dynamic environments
- Patient communication
Languages
- English, Native/Bilingual
- Spanish, Professional Working Proficiency
Timeline
Medical Receptionist / Referral Coordinator
Epiphany Dermatology
08.2019 - 07.2025
Teacher Assistant
Child Care Associates
07.2018 - 06.2019
Assistant Manager
Claire's
04.2015 - 07.2018
Physical Therapy Technician
Songbird Lodge
02.2012 - 03.2015
GED -
Brownwood High School
Basic Coursework -
Ranger College
Associate of Science -
Austin Community College