MONICA WILLIAMS
Lubbock,TX
Summary
Passionate and detail-focused Health Services Professional with experience driving excellence through both service and leadership, trained in medical claims submission, health insurance and reimbursement, and ICD-10 coding. Knowledgeable of HIPAA guidelines and importance of protecting private health information. Current academic training in preparation for RHIT examination through AHIMA. Ability to prioritize and manage multiple duties with accuracy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Referral Coordinator
University Medical Center, UMC
05.2024 - Current
- Coordinated patient referrals to specialist providers, ensuring timely and accurate processing.
- Managed communication between patients, providers, and insurance companies to streamline referral processes.
- Implemented tracking systems for referral status updates, improving patient follow-up efficiency.
- Developed and maintained relationships with healthcare providers to enhance referral networks.
LUBBOCK UROLOGY CLINIC
03.2023 - Current
- Completing 80-hour academic externship with employer to expand knowledge into field of medical records
ELIGIBILITY INSURANCE VERIFICATION SPECIALIST
LUBBOCK UROLOGY CLINIC
05.2020 - Current
- Work in team of three specialists in fast-paced clinic of five physicians seeing average of 50-60 patients daily
- Directly support Physician, Nurse Practitioner, and Practitioner Assistant with daily administrative tasks
- Navigate eMDs electronic health records to update patient demographics and verify insurance
- Contact patients for appointment reminders in event of errors with automatic reminder systems
- Utilize TriZetto and Ability Network to streamline workflows and increase facility productivity
- Verify insurance and provide CPT codes to confirm coverage of procedures, drugs, and lab tests
- Process authorization for drugs and submit to insurance companies
MANAGER
ARAMARK CORPORATION
07.1999 - 07.2018
- Managed and mentored team of eight staff, and provided training on operations and service
- Identified individual development needs and provided appropriate training
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
Education
ASSOCIATE OF APPLIED SCIENCE - HEALTH INFORMATION TECHNOLOGY
DEVRY UNIVERSITY
07.2023
Bachelor of Science - Health Information Technology
DeVry University
Chicago, IL06-2026
Skills
- EHR management
- Team management
- Client support
- Appointment coordination
- Data analysis proficiency
- Attention to detail
- Consistently reliable
- Effective verbal communication
- Oversee multiple projects
- Analytical problem solving
- Developing client relationships
- Patient scheduling
Certification
- REGISTERED HEALTH INFORMATION TECHNICIAN, RHIT Expected: June 2024
- AMERICAN HEALTH INFORMATION MANAGEMENT ASSOCIATION, AHIMA
Timeline
Referral Coordinator
University Medical Center, UMC
05.2024 - Current
LUBBOCK UROLOGY CLINIC
03.2023 - Current
ELIGIBILITY INSURANCE VERIFICATION SPECIALIST
LUBBOCK UROLOGY CLINIC
05.2020 - Current
MANAGER
ARAMARK CORPORATION
07.1999 - 07.2018
ASSOCIATE OF APPLIED SCIENCE - HEALTH INFORMATION TECHNOLOGY
DEVRY UNIVERSITY
Bachelor of Science - Health Information Technology
DeVry University