Professional Team Player that believes in the possibility of recovery from challenges with the Mental Health and Substance Use which supports development of cutting edge blended recovery models.
Overview
16
16
years of professional experience
Work History
Kitchen Volunteer Staff Member
St. Vincent De Paul Dinning Hall
05.2021 - 07.2023
Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Telesales Representative
Televerde
01.2008 - 12.2012
Answered inbound telephone calls and processed outbound cold calling wtih interested customers to persuasively discuss offerings.
Increased sales by effectively identifying customer needs and presenting tailored solutions.
Overcame objections using friendly, persuasive strategies.
Strengthened brand reputation by delivering exceptional service during each interaction with clients.
Efficiently processed high volume of leads with Lead Generation Campaigns to MGO (Market Generated Opportunity.
Campaign Specialists
Education
No Degree - Peer Support Employment Certification
RI Innovations
Phoenix, AZ
11-2024
No Degree - Advanced Certification For Information Technology
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
09-2012
GED -
NYS Dept. of Education
Carle Place, NY
09-1989
Baldwin Senior High School
Baldwin, NY
09-1987
Skills
Customer service
Active listening
Critical thinking
Customer relations
Data entry
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Professional telephone demeanor
Call center operations
Microsoft outlook
Follow-up skills
Timeline
Kitchen Volunteer Staff Member
St. Vincent De Paul Dinning Hall
05.2021 - 07.2023
Telesales Representative
Televerde
01.2008 - 12.2012
No Degree - Peer Support Employment Certification
RI Innovations
No Degree - Advanced Certification For Information Technology
Maricopa Community Colleges, Rio Salado Community College
GED -
NYS Dept. of Education
Baldwin Senior High School
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