Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Walker

Mesa,AZ

Summary

Professional Team Player that believes in the possibility of recovery from challenges with the Mental Health and Substance Use which supports development of cutting edge blended recovery models.

Overview

16
16
years of professional experience

Work History

Kitchen Volunteer Staff Member

St. Vincent De Paul Dinning Hall
05.2021 - 07.2023
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Telesales Representative

Televerde
01.2008 - 12.2012
  • Answered inbound telephone calls and processed outbound cold calling wtih interested customers to persuasively discuss offerings.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.
  • Overcame objections using friendly, persuasive strategies.
  • Strengthened brand reputation by delivering exceptional service during each interaction with clients.
  • Efficiently processed high volume of leads with Lead Generation Campaigns to MGO (Market Generated Opportunity.
  • Campaign Specialists

Education

No Degree - Peer Support Employment Certification

RI Innovations
Phoenix, AZ
11-2024

No Degree - Advanced Certification For Information Technology

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
09-2012

GED -

NYS Dept. of Education
Carle Place, NY
09-1989

Baldwin Senior High School
Baldwin, NY
09-1987

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Follow-up skills

Timeline

Kitchen Volunteer Staff Member

St. Vincent De Paul Dinning Hall
05.2021 - 07.2023

Telesales Representative

Televerde
01.2008 - 12.2012

No Degree - Peer Support Employment Certification

RI Innovations

No Degree - Advanced Certification For Information Technology

Maricopa Community Colleges, Rio Salado Community College

GED -

NYS Dept. of Education

Baldwin Senior High School
Danielle Walker