Danielle Walker
St. Catherine
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Balance of Nature
12.2023 - 10.2024
- Assisted customers in placing and modifying orders with a focus on accuracy and satisfaction.
- Provided prompt responses to inquiries regarding order status and product information.
- Maintained professional, empathetic communication to build long-term customer relationships.
Engagement Moderator
VibeConnect Media
07.2022 - 11.2023
- Monitored and responded to user comments and posts across various social media platforms.
- Reviewed content to ensure adherence to brand voice and community guidelines.
- Boosted engagement by initiating conversations and supporting campaigns with real-time interaction.
Debt Collector / Appointment Setter / Email Marketer
Remote Reps
07.2021 - 10.2023
- Reached out to individuals regarding overdue balances via email, phone, and direct messages.
- Negotiated payment plans in alignment with company policies.
- Maintained accurate logs of communication and agreements.
Senior Wellness Coordinator
Wellness For Life
11.2018 - 05.2021
- Designed and implemented wellness programs promoting holistic health.
- Led wellness staff and volunteers, ensuring timely service delivery.
- Educated individuals on lifestyle improvement and stress management.
Insurance Specialist
Xerox (Humana)
08.2014 - 01.2016
- Assisted members with insurance plans, benefits, and billing.
- Processed enrollments and updates ensuring policy compliance.
- Resolved denied claims and eligibility issues with internal teams.
Timeline
Customer Service Representative
Balance of Nature
12.2023 - 10.2024
Engagement Moderator
VibeConnect Media
07.2022 - 11.2023
Debt Collector / Appointment Setter / Email Marketer
Remote Reps
07.2021 - 10.2023
Senior Wellness Coordinator
Wellness For Life
11.2018 - 05.2021
Insurance Specialist
Xerox (Humana)
08.2014 - 01.2016
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