Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Warren

Chicago,IL

Summary

Results-focused in customer relations professional with strength in interpersonal skills, problem solving, and therapeutic approaches. Proactive leader with strengths in communication and collaboration. Proficient in leveraging healthcare and education knowledge to promote adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

7
7
years of professional experience

Work History

Qualified Mental Health Professional

PWP Health LLC
Chicago, IL
07.2023 - Current
  • Monitored clients' daily activities and responded appropriately when needed.
  • Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Conducted mental health assessments with clients in order to determine appropriate interventions.

Healthcare Navigator

Veteran Services, Volunteers of America
Chicago, IL
10.2022 - 03.2024
  • Provide consultation, advocacy, and collaboration for treatment of care for attending physicians and or behavior health specialists
  • Collaborate with the Interdisciplinary Team through the Veteran Affairs to coordinate clinical and non-clinical services
  • Utilize therapeutic care in identifying suicidal ideation and creating crisis management plan and prevention
  • Coordinate Health Risk Management plan in coordinating with Veteran Hospitals.

National Admission Consultant

American Intercontinental University
Schaumburg, IL
04.2018 - 04.2022
  • Conduct daily interviews for military and prospective students to create a plan of action for career goals, resulting in a 100% conversion rate
  • Collaborate with leadership to improve process and operations, including retention, improve employee process, supporting employees to assist students
  • Assist current students with admission process in accordance with the High Learning Commission and government guidelines, achieving university compliance rate
  • Serve as financial aid advisor for prospective and current students, including assistance with Free Application for Federal Student Aid (FAFSA) applications.

Social Service Director

Alden Estate of Orland Park
Orland Park, IL
07.2017 - 02.2018
  • Designed individual care plans for over 100 residents and assisted residence in managing progress through physical therapy, nursing, and behavioral health
  • Built strong relationships with Interdisciplinary Team (IDT) to create plans of care for residents and collect data to complete comprehensive assessments
  • Coordinated external resources and service providers for residents preparing for discharge, including recommending residence eligibility for services provided through state funded programs.

Education

Master of Business Administration - Healthcare Management

American Intercontinental University
01.2020

Bachelor of Arts - Psychology Counseling

Trinity International University
01.2014

Skills

  • Community Resource Navigation
  • Interpersonal Skills
  • Academic Advice and Counseling
  • Client Intakes & Behavior Interviewing
  • Organizational Skills
  • Clinical Documentation
  • Substance abuse treatment
  • Behavioral assessment
  • Motivational Interviewing
  • Patient Advocacy

Timeline

Qualified Mental Health Professional

PWP Health LLC
07.2023 - Current

Healthcare Navigator

Veteran Services, Volunteers of America
10.2022 - 03.2024

National Admission Consultant

American Intercontinental University
04.2018 - 04.2022

Social Service Director

Alden Estate of Orland Park
07.2017 - 02.2018

Master of Business Administration - Healthcare Management

American Intercontinental University

Bachelor of Arts - Psychology Counseling

Trinity International University
Danielle Warren