DANIELLE WATKINS
Morgantown
Summary
A hardworking and reliable Health Care Specialist focused on going above and beyond to support the team and serve customers. Trained in the medical field in both clinical and office settings. Offering top-notch nursing assistant and office procedure abilities. Works well independently to handle assignments and is always ready to go. Quick learner with good computer abilities. Motivated to continue to learn and grow as a health care professional.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
COORDINATING CENTER ASSOCIATE
United BioSource Corporation
Morgantown
06.2022 - Current
- Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable.
- Provide consistent customer service support to all stakeholders for the assigned program(s).
- Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
- Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
- Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
- Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls.
- Escalate potential problems or issues that require management's immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
- Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
HOSPICE AIDE
Amedisys Hospice Inc
Morgantown
06.2017 - 05.2022
- Provided end of life care.
- Checked and recorded vital signs, notified appropriate staff with any significant changes.
- Documented clinical information in patient medical records daily.
- Comforted patients and families, offered attentive listening and a high level of emotional support.
- Ensured complete documentation when entering data into the EMR system.
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
- Cared for patients with diagnoses such as respiratory failure, diabetes, congestive heart failure, Parkinson's disease and dementia.
- Monitored, tracked, and conveyed important patient information to appropriate health care staff to optimize treatment planning and care delivery.
- Complied with all company specific guidelines and performed hands in nursing care to patients under direct RN supervision.
- Protected privacy and delivered comfort to persevere the dignity of dying patients and family.
BUSINESS OFFICE SPECIALIST
Amedisys Hospice
Morgantown
06.2017 - 05.2022
- Reviewed accounts daily to determine the areas in need of improvement.
- Completed required paperwork within anticipated timeframes.
- Helped the team complete assignments to meet goals.
- Visited, called and emailed clients to provide support and build long-term relationships.
- Offered patients above-and-beyond support to improve comfort levels and compliance with procedures.
- Updated client records with latest treatments and progress notes in EMR.
- Handled schedules for employees and patients.
- Provided patients with required paperwork and verified information for records.
- Completed calls and followed scripts to maintain good call control.
- Maintained coverage of the front desk and managed multi-line phone system with organized approach and good prioritization skills.
- Answered telephone calls, took messages and distributed messages to appropriate personnel.
- Operated photocopiers, scanners, voicemail systems and facsimile machines.
HOME HEALTH CARE AIDE
WV choice
Morgantown
01.2011 - 11.2020
- Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation.
- Reviewed and followed specific care plans for clients and reported completed tasks.
- Held friendly conversations with clients to offer companionship and emotional support.
- Wrote reports and documented patient conditions, vital signs, and medication intake.
- Maintained the confidentiality of patients' records.
- Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements.
- Provided accurate reports of observations by applying active listening and critical thinking skills.
- Reviewed written care plans, executed instructions, and documented services delivered.
Education
ASSOCIATE OF SCIENCE - Nursing
Fairmont State University
Fairmont, WvGED -
Morgantown High
Morgantown, WvSkills
- Certified Nursing Assistant
- Health education
- Multitasking abilities
- Clinical documentation
- Patient relationship skills
- Flexible, adaptable, and responsible
- Schedule management
- Scanning and copying
- Office management software
- EMR
- Data entry
- Patient documentation
- Customer service support
- Program compliance
- Client relationship management
- Time management
- Active listening
Certification
- Certified Nursing Assistant, 2010
- Current First Aid and CPR certifications, Current
Timeline
COORDINATING CENTER ASSOCIATE
United BioSource Corporation
06.2022 - Current
HOSPICE AIDE
Amedisys Hospice Inc
06.2017 - 05.2022
BUSINESS OFFICE SPECIALIST
Amedisys Hospice
06.2017 - 05.2022
HOME HEALTH CARE AIDE
WV choice
01.2011 - 11.2020
ASSOCIATE OF SCIENCE - Nursing
Fairmont State University
GED -
Morgantown High