Rebecca Bolner
Moatsville,WV
Summary
Dedicated associate, known for high productivity, efficient completion of tasks, and consistently high call reviews. Expertise in medical coding, record management, and customer service. Excel in organization, time management, and communication. Demonstrated ability to train new staff while upholding high standards. Driven by a passion for continuous learning and successfully navigating changes.
Overview
23
23
years of professional experience
Work History
Coordinating Center Associate
United United BioSource Corporation Corporation
King of Prussia, Pennsylvania
11.2022 - Current
- Provide customer service to all stakeholders through inbound and outbound calls.
- Data Entry
- Document Processing
- Second Review
- Reporting of Adverse Events and Medical Requests.
- Followed UBC scripts and guidelines for inbound and outbound calls
- Understanding of process flows and procedures.
- Trained at least 10 new staff members.
Coordinating Center Associate
Aston Carter
Pittsburg, PA
05.2022 - 11.2022
- Inbound and outbound calls.
- Document Processing.
- Second Review
- Data Entry
Medical Coder
Mountain State Medical Specialties/DOCS
Cincinnati, Ohio
06.2017 - 05.2022
- Entered patient data into electronic health record systems efficiently and accurately.
- Collaborated with healthcare providers to clarify documentation for correct coding.
- Reviewed medical records for accurate coding and compliance with regulations.
- Assisted in resolving billing discrepancies related to coding errors promptly.
- Maintained current working knowledge of CPT and ICD-10 coding principles.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Intern shadowing
Accounts Receivable-Posting
Mountain State Medical Specialties
Bridgeport, WV
11.2016 - 06.2017
- Processed insurance claims efficiently and accurately for various clients.
- Apply payments, transfer credits, and apply adjustments per EBO.
- Inbound calls.
- Managed denials
- Negative balance reports.
- Refunds
Patient Care Assistant
United Hospital Center- UTCC
Bridgeport, WV
09.2013 - 06.2017
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records systems.
- Supported mobility by assisting patients with walking and transferring safely.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Used mobility devices to transport patients.
- Collected specimens for laboratory tests upon request of medical staff.
- Assisted with admission and discharge processes including completion of necessary paperwork.
- Assisted physicians with examinations and procedures as needed.
- Performed range-of-motion exercises with immobile patients to prevent muscle atrophy.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Trained all new employees for the day shift.
- Obtain and monitor all patients weights
Health Service Worker/Nursing Restorative Aide
West Virginia Veterans Nursing Facility
Clarksburg, West Virginia
01.2011 - 09.2013
- Provided direct patient care, including personal hygiene, nutrition and hydration, dressing changes, and ambulation assistance.
- Manage and maintain a feeding program to promote and prolong self-feeding.
- Follow orders written specifically for each patient by physical and occupational therapists.
- Assist patients with transfers, ambulation, and range of motion exercises to maintain the highest level of functioning.
- Accurately document patient progress and changes.
- Obtain and monitor all patient weights and monitor for changes.
- Transportation to appointments and recreational activities.
- Assist with wound care.
- Manage the Falling Star program.
- Conducted safety training on mechanical lifts, orientation with new employees, and refresher training for long-term employees.
Certified Nursing Assistant/Nursing Restorative Aide
Crestview Manor Nursing and Rehabilitation Center
Jane Lew, West Virginia
06.2002 - 01.2011
- Assisted residents with daily living activities and personal care needs.
- Supported rehabilitation activities to enhance resident mobility and independence.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Obtain and monitor all patient weights
- Training of new staff
- Conducted safety training on mechanical lifts, orientation with new employees, and refresher training for long-term employees.
Education
Health Occupations/ Nursing Assistant - Health Occupations/ Nursing Assistant
Fred-Eberle Technical Center
Buckhannon05-2022
Graduate Certificate - Medical Billing And Coding Specialist
US Career Institute
09-2017
High School Diploma -
Buckhannon-Upshur High School
Buckhannon05-2002
Some College (No Degree) -
Pierpont
Fairmont, WVSkills
- Data entry and processing
- Medical coding
- Report analysis
- Compliance management
- Team training
- Attention to detail
- Effective communication
- Time management
- Interpersonal skills
- Documentation and recordkeeping
References
References available upon request.
Timeline
Coordinating Center Associate
United United BioSource Corporation Corporation
11.2022 - Current
Coordinating Center Associate
Aston Carter
05.2022 - 11.2022
Medical Coder
Mountain State Medical Specialties/DOCS
06.2017 - 05.2022
Accounts Receivable-Posting
Mountain State Medical Specialties
11.2016 - 06.2017
Patient Care Assistant
United Hospital Center- UTCC
09.2013 - 06.2017
Health Service Worker/Nursing Restorative Aide
West Virginia Veterans Nursing Facility
01.2011 - 09.2013
Certified Nursing Assistant/Nursing Restorative Aide
Crestview Manor Nursing and Rehabilitation Center
06.2002 - 01.2011
Health Occupations/ Nursing Assistant - Health Occupations/ Nursing Assistant
Fred-Eberle Technical Center
Graduate Certificate - Medical Billing And Coding Specialist
US Career Institute
High School Diploma -
Buckhannon-Upshur High School
Some College (No Degree) -
Pierpont
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