Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Amara Miller

Washington

Overview

5
5
years of professional experience

Work History

Coordinating Center Associate

United BioSource LLC
03.2024 - Current
  • Ensures patient scheduling aligns to protocol for study visits.
  • Documentation per regulatory requirements; and work with research team for protocol management.
  • Collaborates with nursing and medical staff to facilitate and optimize the care of the research patient.
  • Assist in the process to recruit or initiate sites and coordinate launch activities.
  • Liaison between clinical team and research team to develop processes, troubleshoot complications, lead correction action plans, and facilitate communication.
  • Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant events, review of alerts, and healthcare provider follow-up) are completed.

Patient Services Coordinator II

United BioSource LLC
08.2022 - 03.2024
  • Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
  • Accurately enter eligibility paperwork and/or other information into the system, Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms and new patients.
  • Maintain accurate and complete documentation and system records of all inquiries.
  • Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
  • Place the outbound phone calls for clarification on any issues involving program guidelines.

Case Investigator

Kansas Department of Health and Environment
01.2022 - 04.2022
  • Conducted outbound calls using Amazon Web Services to citizens newly diagnosed with Covid-19.
  • Collected and recorded information on symptoms, exposure, and other health and demographic data.
  • Collected close contacts of those diagnosed to refer to contact tracers to avoid further potential spreading of the virus.
  • Provided persons with approved information about Kansas isolation procedures.
  • Displayed empathy and support to citizens during a time of crisis and distress.
  • Displayed excellent verbal and written communication.

Patient Care Specialist

CVS Specialty Pharmacy
10.2020 - 01.2022
  • Support to specialty patients who are in need of life sustaining medications.
  • Answer inbound calls regarding prescription refills, order status, and insurance coverage.
  • Promote high quality customer care and provide customer service while resolving the patient's call.
  • Effectively communicating with doctors regarding patients accounts and scheduling orders for the patients.

Education

Bachelor of Science (B.S.) - Public Health

North Carolina Central University
Durham, NC

Skills

  • Strong Organization
  • Adaptability
  • Clinical Data Management

Leadership Experience

  • NCCU Athletic Department Durham, NC Intern February 2019- April 2019
  • Presented as a liaison with the athletic department for all female sports. Coordinated with coaches to present organizational activities, managed, and distributed information beneficial to the athletes' performance. Nutritional Status of NCCU Athletics Research. Survey Developer. Iron Deficiency Program Development and Implementation.
  • Annual Graduate and Undergraduate Research Symposium Moderator Durham, NC
  • Offer guidance and support to the presenter for a smooth-running presentation. Ensured that electronic communication is viewed efficiently. Facilitate a timed discussion between presenters and judges.
  • NCCU Athletic Department Focus Group Recorder Durham, NC
  • Assisted facilitator in capturing detailing amounts of participant inputs. Wrote notes of discussion on flip chart paper in full view of attendees. Aided as timekeeper to follow agenda.

Timeline

Coordinating Center Associate

United BioSource LLC
03.2024 - Current

Patient Services Coordinator II

United BioSource LLC
08.2022 - 03.2024

Case Investigator

Kansas Department of Health and Environment
01.2022 - 04.2022

Patient Care Specialist

CVS Specialty Pharmacy
10.2020 - 01.2022

Bachelor of Science (B.S.) - Public Health

North Carolina Central University

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Amara Miller