Hard working, detail driven, multitasking customer service representative with an extensive background in the medical field as both a medical assistant and radiologic technologist.
Overview
23
23
years of professional experience
Work History
Coordinating Center Associate SPRAVATO REMS
United BioSource Corporation
2019.12 - Current
At UBC, I started on the compliance team for SPRAVATO REMS. As part of the compliance team, I made outbound calls to stakeholders and provided re-education for compliance events that occurred.
After moving to the call team....I continued to re-educate the stakeholders as needed and obtained required missing information for both healthcare settings and patients. Also, as part of the call team, I was assigned one of the largest territories for SPRAVATO, managing 40+ tasks on a daily basis.
Medical Assistant
Cornerstone Care Center
2014.08 - 2016.02
Obtained client medical history, medication information, symptoms, vital signs and allergies
Administered immunizations and vaccines
Scheduled patient follow ups and made outside referrals for specialist
Call in patients prescriptions to the pharmacy
Worked on obtaining prior authorizations to cover both diagnostic testing and medications prescribed by treating physicians.
Radiologic Technologist
HealthSouth Rehabilitation
2009.08 - 2012.08
Operated radiologic equipment to produce diagnostic images and films.
Captured images as requested by physicians using mobile equipment in operating rooms, emergency rooms, and patient's bedsides.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
Handled private and confidential information in compliance with organization's policies and procedures.
Radiology Technician
Wedgewood Family Practice
2000.08 - 2010.08
Performed radiographic imaging procedures according to established protocols.
Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Education
No Degree - Medical Billing And Coding
Ross Medical School
Morgantown
Certificate - Radiography
West Virginia University Hospital Radiography
Morgantown, WV
06.1999
High School Diploma -
University High School
Morgantown, WV
05.1997
Skills
Leadership
Organization
Teamwork
Problem Solving
Multitasking
Call center customer service
Proficient in Microsoft Office applications
Excellent understanding of medical and claims processing terminology
Timeline
Coordinating Center Associate SPRAVATO REMS
United BioSource Corporation
2019.12 - Current
Medical Assistant
Cornerstone Care Center
2014.08 - 2016.02
Radiologic Technologist
HealthSouth Rehabilitation
2009.08 - 2012.08
Radiology Technician
Wedgewood Family Practice
2000.08 - 2010.08
No Degree - Medical Billing And Coding
Ross Medical School
Certificate - Radiography
West Virginia University Hospital Radiography
High School Diploma -
University High School
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