Danielle Watson
West Sayville
Summary
Dynamic leader with extensive experience at Rollin Ghost, excelling in food and beverage management. Proven track record in enhancing guest satisfaction through innovative menu development and effective staff training. Skilled in budget planning and problem-solving, fostering a collaborative team environment to drive profitability and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
Rollin Ghost
10.2024 - Current
- Managed daily operations of food and beverage services at Rollin Ghost.
- Developed innovative menus to enhance guest experiences and satisfaction.
- Oversaw staff training programs to ensure high service standards and efficiency.
- Coordinated inventory management processes to ensure sufficient stock levels and minimize waste.
- Implemented targeted cost control measures to enhance profitability across all outlets.
- Fostered strong vendor relationships to secure quality supplies and negotiate pricing.
- Monitored compliance with health and safety regulations during service operations.
- Collaborated with marketing teams to promote special events and offers effectively.
- Responded promptly to customer inquiries or complaints regarding food quality or service issues.
- Reviewed profit and loss statements regularly to assess financial performance of the restaurant.
- Supervised the selection, training, development, and evaluation of staff members.
- Planned weekly work schedules based on forecasted business needs while ensuring labor costs were kept within budget.
- Negotiated contracts for catering services for special events hosted by the restaurant.
- Maintained efficient operations by delegating tasks to team members according to their skillsets.
- Led regular meetings with team members to align on menus, service standards, and customer feedback, fostering a collaborative environment.
- Ensured compliance with health codes and safety regulations in the kitchen and dining areas.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Addressed and resolved customer concerns to ensure satisfaction and maintain loyalty.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Veterinary Practice Manager
Peace Love Pets
Commack
09.2017 - 09.2024
- Coordinated marketing efforts for the practice through social media platforms, website updates, print advertising campaigns.
- Oversaw hiring process for new employees, including conducting interviews and facilitating onboarding to ensure team readiness.
- Ensured compliance with all applicable laws and regulations related to veterinary medicine.
- Provided guidance to staff members on proper use of medical equipment and protocols for animal care.
- Led weekly meetings with staff members to review progress towards goals set by the practice.
- Evaluated existing practices to identify and implement opportunities for cost savings and operational efficiency.
- Assisted in developing strategies for expanding client base through outreach programs or other initiatives.
- Maintained detailed financial records for the practice, managing payroll processing and accounts receivable/payable to support financial health.
- Monitored performance of team members; provided feedback on areas of improvement or recognition when appropriate.
- Developed innovative solutions to improve efficiency within the practice; implemented changes as necessary.
- Inspected facilities regularly for cleanliness and safety hazards; took corrective action when necessary.
- Collaborated closely with veterinarians to develop treatment plans tailored to individual needs of each patient.
- Managed daily operations of veterinary practice, including scheduling appointments, coordinating treatments, and tracking inventory.
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services.
- Implemented and trained the Thrive Plus membership plan company wide.
- Achieved Thrive certification as a leader, demonstrating commitment to high standards in veterinary practice.
- Earned QPR Gatekeeper certification to identify and assist individuals in crisis effectively.
Skills
- Recruitment
- Onboarding
- Employee Training
- Staff Management
- Performance Evaluations
- HR management
- Wage Management
- Profit improvement
- Client management
- Scheduling Coordination
- Schedule Coordination
- Workplace Safety
- Patient Privacy
- Staff Evaluation
- Staff training
- Organizational Skills
- Time Management
- Time optimization abilities
- Multitasking
- Organizational Skills
- Problem-Solving
- Problem resolution
- Critical Thinking
- Adaptability and Flexibility
- Excellent Communication
- Effective Communication
- Team Collaboration
- Teamwork and Collaboration
- Active Listening
- Self Motivation
- Professionalism
- Team leadership
- Service excellence
- Staff training
- Problem resolution
- Service excellence
- Time management
- Event Coordination
Certification
- Thrive Certified Leader
- QPR Gatekeeper Certification
References
References available upon request
Timeline
Director of Food and Beverage
Rollin Ghost
10.2024 - Current
Veterinary Practice Manager
Peace Love Pets
09.2017 - 09.2024