Spreadsheets
Stephanie Rollins
Director Of Food & Beverage
Eau Claire,WI
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
11
11
years of professional experience
Work History
Director of Food and Beverage
Eau Claire Golf And Country Club
Altoona, WI
01.2023 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
Owner/Operator
Jazlyn Group LLC
Lisle, IL
02.2020 - Current
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
General Manager of Food Service
Nesnah Ventures
Eau Claire, WI
03.2022 - 01.2023
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set schedules for all staff by planning and designating shifts and hours.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
- Limited portion sizes and used garnishes to control food costs.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Integrated service and team management strategies to boost business profits.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Oversaw training of more than 15 team members.
Food and Beverage Supervisor
LTD Hospitality
Bolingbrook, IL
02.2018 - 06.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and oversaw weekly and special event menu plans.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Controlled food costs and managed inventory.
Bar Manager
Capri Of Downers Grove
Downers Grove, IL
03.2016 - 02.2018
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
Territory Sales Manager
Asian American Business Directory
Oak Brook, IL
01.2013 - 02.2016
- Held meetings with director to identify techniques to overcome sales obstacles.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Education
High School Diploma -
Prospect High School
Mount Prospect, IL 08.2001 - 06.2005
No Degree - Interior Design
The Illinois Institute of Art-Schaumburg
Schaumburg, ILNo Degree - Business Administration
DePaul University
Chicago, ILSkills
Workflow planning
Budgeting
Scheduling
Attention to Detail
Good Telephone Etiquette
Interpersonal Communication
Google Workspace
CRM
Technical Support
Administrative support
Creative problem solving
Recruitment
Recipes and menu planning
Market Analysis
Canva
Brand development
Marketing and advertising
Payroll
Software
Social Media
Coding
Pu
Timeline
Director of Food and Beverage
Eau Claire Golf And Country Club
01.2023 - Current
General Manager of Food Service
Nesnah Ventures
03.2022 - 01.2023
Owner/Operator
Jazlyn Group LLC
02.2020 - Current
Food and Beverage Supervisor
LTD Hospitality
02.2018 - 06.2021
Bar Manager
Capri Of Downers Grove
03.2016 - 02.2018
Territory Sales Manager
Asian American Business Directory
01.2013 - 02.2016
High School Diploma -
Prospect High School
08.2001 - 06.2005
No Degree - Interior Design
The Illinois Institute of Art-Schaumburg
No Degree - Business Administration
DePaul University