Summary

Overview

Work History

Education

Skills

Software

Timeline

Stephanie Rollins

Director Of Food & Beverage

Eau Claire,WI

Summary

Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.

Overview

years of professional experience

Work History

Director of Food and Beverage

Eau Claire Golf And Country Club

Altoona, WI

01.2023 - Current

Planned operations to effectively cover needs while controlling costs and maximizing service.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Worked with qualified chef to diversify menu with new offerings.
Developed unique events and special promotions to drive sales.
Coordinated with catering staff to deliver food services for special events and functions.

Owner/Operator

Jazlyn Group LLC

Lisle, IL

02.2020 - Current

Managed day-to-day business operations.
Created and monitored promotional approaches to increase sales and profit levels.

General Manager of Food Service

Nesnah Ventures

Eau Claire, WI

03.2022 - 01.2023

Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Set schedules for all staff by planning and designating shifts and hours.
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Reviewed and approved employee schedules and timesheets.
Limited portion sizes and used garnishes to control food costs.
Maximized quality assurance by completing frequent line checks.
Developed unique events and special promotions to drive sales.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Purchased food and cultivated strong vendor relationships.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Integrated service and team management strategies to boost business profits.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Oversaw training of more than 15 team members.

Food and Beverage Supervisor

LTD Hospitality

Bolingbrook, IL

02.2018 - 06.2021

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Set and oversaw weekly and special event menu plans.
Planned operations to effectively cover needs while controlling costs and maximizing service.
Controlled food costs and managed inventory.

Bar Manager

Capri Of Downers Grove

Downers Grove, IL

03.2016 - 02.2018

Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.

Territory Sales Manager

Asian American Business Directory

Oak Brook, IL

01.2013 - 02.2016

Held meetings with director to identify techniques to overcome sales obstacles.
Attracted new clientele and developed customer relationships by hosting product-focused events.

Education

High School Diploma -

Prospect High School

Mount Prospect, IL

08.2001 - 2005.06

No Degree - Interior Design

The Illinois Institute of Art-Schaumburg

Schaumburg, IL

No Degree - Business Administration

DePaul University

Chicago, IL