Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danielle Welliver

New Brunswick,NJ

Summary

Dynamic and reliable professional with extensive experience at Uber and Instacart, excelling in customer service and time management. Proven track record of improving customer satisfaction through punctual deliveries and effective communication. Bilingual in Spanish, adept at problem-solving and maintaining high standards of service in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Driver

Uber
01.2018 - 08.2024
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Order Filler

Instacart
01.2018 - 08.2024

Picked products based on client requirements.

Made substitutions when necessary, consulting with the customer to ensure satisfaction

Completed transactions with assigned Instacart debit card and pin.

Maintained quality of items by keeping hot food hot and cold food cold during delivery.

  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Crew Chief

IHOP
03.2005 - 09.2012
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
  • Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
  • Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Communicated effectively with clients, addressing concerns promptly to maintain strong working relationships.

Education

Bachelor Of Social Work - Social Work

Raritan Valley Community College
Somerville, NJ

Master Of Criminal Justice - Criminal Justice

Kean University
Union, NJ

High School Diploma - All

Piscataway High School
Piscataway, NJ
06.2000

Skills

    Fluent Spanish speaking, also reading and writing

  • Strong communication skills
  • Time management
  • Customer service
  • Problem-solving
  • Punctual and reliable
  • Flexible schedule

Languages

Spanish
Professional Working

Timeline

Driver

Uber
01.2018 - 08.2024

Order Filler

Instacart
01.2018 - 08.2024

Crew Chief

IHOP
03.2005 - 09.2012

Bachelor Of Social Work - Social Work

Raritan Valley Community College

Master Of Criminal Justice - Criminal Justice

Kean University

High School Diploma - All

Piscataway High School
Danielle Welliver