Emmanuel Peguero Fernandez
Orlando,FL
Summary
An outgoing, attentive server and charismatic Bartender who is knowledgeable and passionate about spirits, wines and cocktails . Always the first to approach guests with a the best customer service and being extremely knowledgeable to answer any questions they may have about the drink and food menus.Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environment. Good money handling, problem-solving and time management abilities. Known for creating positive and nurturing relationships, I bring a strong work ethic and genuine commitment improving the well-being of other .
Overview
11
11
years of professional experience
Work History
Driver
Uber
Orlando
07.2019 - Current
- Followed all applicable traffic laws, regulations, and defensive driving techniques.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations safely and on time.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Server and Bartender
Hungry crab
Orlando, FL
08.2020 - 06.2024
- Greeted guests with friendliness and professionalism.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Monitored bar inventory and promptly restocked low items before depletion.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Wholesale Sales Representative
Lulu for pet
Santo Domingo ,Dominican Republic
04.2013 - 05.2019
- Developed and implemented sales strategies to increase customer base and revenue.
- Established relationships with key accounts, retailers, and distributors.
- Collaborated with other departments such as production, finance, logistics. to ensure efficiency.
- Maintained detailed records of sales activities, customer interactions, and monthly performance data.
- Cultivated strong relationships with customers by providing excellent service throughout the entire purchase process.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Education
Marketing
Catholic University of Dominican Republic
Santo Domingo ,Dominican Republic 07-2012
High School Diploma -
MC Highschool
Santo Domingo ,Dominican Republic 06-2007
Skills
- Team Building and Collaboration
- Excellent customer service and client relationship
- Strong verbal and writing communication
- Problem solving and conflict resolution
- Proficiency speaking ,reading and writing in Spanish Also fluent in English
- Food and beverage preparation
- Demonstrate and convey a favorable image of the organization
Timeline
Server and Bartender
Hungry crab
08.2020 - 06.2024
Driver
Uber
07.2019 - Current
Wholesale Sales Representative
Lulu for pet
04.2013 - 05.2019
Marketing
Catholic University of Dominican Republic
High School Diploma -
MC Highschool