Danielle Welsh
Summary
Highly accomplished and results-driven Sales Manager with 15+ years of experience demonstrating expertise in managing teams and performing human resources operations. Skilled in formulating strategic sales plans, fostering client relationships, and effectively leading and motivating teams to achieve outstanding business outcomes. Strong analytical and problem-solving skills, combined with deep understanding of market trends and competitive landscapes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Chaddsford Winery
07.2006 - Current
- Lead a team of 10+ dedicated staff, overseeing day-to-day operations and achieving consistent revenue growth of 10% year over year
- Manage inventory, ensuring optimal stock levels and minimizing stock-outs; implemented company project for improving inventory management establishing and enforcing daily inventory monitoring procedures across the company to minimize loss leading to improved sales and reduced carrying costs
- Maintain visual merchandising standards, creating an inviting and aesthetically pleasing retail environment
- Manage day-to-day administrative processes, including payroll, vendor management, as well as recruitment, onboarding, training, performance evaluations and termination, leading to improved efficiency and streamlined performance
- Serving on communications committee focused on improving internal and external communications skills, significantly enhancing customer engagement
- Developed employee handbook by authoring a comprehensive set of platforms and guidelines now adopted in the company's official handbook
- Serving on Training and Recognition committee playing a key role responsible for standardizing training and on-boarding processes across the company, fostering employee recognition and team morale
- Collaborate with marketing department, to strategy development enhancement for social media, and manage social media presence for a satellite location, improving customer visibility and brand engagement
- Proficient in Microsoft Office Suites, Excel, Word, Power Point, Google Suites, Mailchimp and Square.
Officer Manager
R.J. Welsh Construction Inc.
- Managed administrative operations, including budgeting, billing, client relations, human resources and payroll
- Coordinated project schedules and ensured timely completion of construction projects
- Supervised a team of office staff, providing training and guidance in office procedures
- Developed and implemented efficient office processes leading to improved workflow and reduced costs
- Collaborated with clients to address concerns and ensure customer satisfaction.
Store Manager
The BIG Party
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Enhanced customer service training to ensure customer satisfaction and customer retention
- Oversaw operations in opening new store and closing down of the store.
Store Manager
Drug Emporium
- Managed a team of 20+ employees and trained them in a variety of merchandising and organizational functions
- Maintained visual merchandising standards, creating an inviting and aesthetically pleasing retail environment
- Developed customer service training to insure customer satisfaction and retention
- Oversaw operations in shipping and receiving department reducing inventory loss.
Education
Certificate - Human Resources Management
Bucks County Community College
Newtown, PA01.2024
Skills
- POS Systems
- Operations Management
- Customer Service Management
- Talent Recruitment
- Performance Management
- Retail Inventory Management
- Team Motivation
- Outstanding Communication Skills
- Onboarding and Orientation
- Microsoft Office Proficiency
- Training Development
- Quickbooks
Certification
RAMP Certification
ServSafe Certification
Timeline
Store Manager
Chaddsford Winery
07.2006 - Current
Officer Manager
R.J. Welsh Construction Inc.
Store Manager
The BIG Party
Store Manager
Drug Emporium
Certificate - Human Resources Management
Bucks County Community College