DANIELLE WERNER
West Bend,WI
Overview
16
16
years of professional experience
Work History
International Logistics Coordinator
Clarios
Milwaukee, WI
01.2023 - Current
- Coordinated with U.S
- Customs to meet regulatory administrative and cost management requirements
- Logged and formatted export data for accuracy and thorough record transactions
- Research pricing to purchase and ensure best prices of warehouse supplies
- Submitted EEI via the Automated Export System for international exports
- Oversaw 3PL warehouse operations for compliant hazardous material shipments
Export Logistics Analyst
HARLEY-DAVIDSON
Milwaukee, WI
01.2018 - 01.2023
- Conducted supplier training via phone, email, and MS Teams to address compliance requirements
- Improved supplier performance and reduced customs fines by resolving discrepancies in export invoices
- Managed 150 global suppliers administrative and cost management to ensure adherence to export standards
- Audited and resolved OS&D issues to ensure accurate invoice processing for customs clearance in Thailand
- Built strong relationships across internal and external supply chains to support timely project completion among field service operations
Service Warranty Administrator
HARLEY-DAVIDSON
Milwaukee, WI
01.2017 - 01.2018
- Created detailed failure reports to inform leadership of trends and repair strategies
- Analyzed data to produce internal reports, highlighting failure trends for review
- Developed, purchased and maintained toolkits, reducing engine tear-down time, and improving efficiency
- Managed emerging issues input process, ensuring accurate documentation and communication
- Conducted warranty engine teardowns and collaborated with engineers to identify failure causes
Service Manager
EWALD'S HARTFORD FORD
Hartford, WI
01.2016 - 01.2017
- Created project audit reports using Excel and Pivot tables
- Supervised customer service operations and team performance
- Managed vehicle repairs and warranty claim submissions
- Improved workflows to enhance efficiency and productivity
- Boosted CSI from 52% to 86% by resolving customer concerns
- Managed warranty claim and cost reconciliation, ensuring compliance with regulatory standards
- Purchased all supplies necessary for service department
Assistant Service Manager / Service Consultant
BMW OF MILWAUKEE NORTH (CONCOURS MOTORS)
Milwaukee, WI
01.2009 - 01.2016
- Managed inventory control to ensure availability of necessary parts and tools
- Generated over $1M in annual revenue with high profitability, achieving the top sales team ranking
- Created accurate invoices post-repair to ensure seamless transactions and customer satisfaction
- Dispatched repair tasks to technicians, identified automotive issues, and assessed warranty coverage for service repairs
- Prepared detailed work orders, collaborated on repair recommendations, and explained estimates and repairs to customers
Service Consultant
AMATO HYUNDAI MAZDA
Milwaukee, WI
Warranty Advisor
WEST BEND CHEVROLET & CADILLAC
West Bend, WI
- Processed approximately 200 warranty claims per week
- Achieved a resolution rate of 97% by streamlining processes and collaborating with cross-functional teams
- Transferred information regarding warranty issues into code for submission of repairs to manufacturer
- Monitored factory recalls and reviewed all warranty documentation, ensuring requirements of manufacturer were met
- Reconciled all warranty receivables and payments within appropriate accounting schedule
- Achieved maximized revenues in coding and closing repair orders within 10 days
Timeline
International Logistics Coordinator
Clarios
01.2023 - Current
Export Logistics Analyst
HARLEY-DAVIDSON
01.2018 - 01.2023
Service Warranty Administrator
HARLEY-DAVIDSON
01.2017 - 01.2018
Service Manager
EWALD'S HARTFORD FORD
01.2016 - 01.2017
Assistant Service Manager / Service Consultant
BMW OF MILWAUKEE NORTH (CONCOURS MOTORS)
01.2009 - 01.2016
Service Consultant
AMATO HYUNDAI MAZDA
Warranty Advisor
WEST BEND CHEVROLET & CADILLAC