DANIELLE SPRINGERWHEELER
Ridgewood
Summary
Dynamic professional with expertise in delivering outstanding customer service and managing food and beverage operations. Demonstrates exceptional organizational and time management abilities, thriving in high-pressure environments while multitasking effectively. Strong academic foundation in social behavior and assessment enhances interpersonal skills, contributing to improved customer satisfaction. Committed to continuous learning and practical experience in customer-focused roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Lucky Strikes Times Square
New York
06.2025 - Current
- Crafted and served a wide range of cocktails and beverages to enhance guest experience.
- Coordinated with kitchen staff for seamless food and drink order fulfillment.
- Executed opening and closing duties by efficiently restocking supplies.
- Operated cash register and POS system, ensuring accurate cash transactions.
- Recommended drink options tailored to individual customer tastes.
- Collaborated with event coordinators to fulfill unique beverage requests.
Server/Barback
One40 Rooftop
New York City
02.2025 - 06.2025
- Managed multiple tables simultaneously, maintaining high service quality under pressure.
- Utilized POS system for efficient order placement, bill management, and complimentary item handling.
- Assisted bartenders in drink preparation to accelerate service delivery.
- Served large customer volumes during events, weekends, and busy nights.
- Cultivated strong relationships with regular patrons to enhance guest loyalty.
- Executed opening and closing duties to ensure smooth service transitions.
Server
Triple XXX Family Restaurant
West Lafayette
06.2022 - 08.2024
- Anticipated customer needs and responded promptly to ensure satisfaction.
- Maintained composure while prioritizing multiple tasks in dynamic environments.
- Assisted in training new staff, enhancing team performance.
- Developed comprehensive product knowledge to address inquiries effectively.
Research Assistant
Purdue University
West Lafayette
06.2022 - 05.2024
- Led and participated in team meetings to review project progress.
- Maintained accurate records for each seminar's entire lifecycle.
- Prepared presentations on research findings for conferences and ongoing projects.
- Conducted literature reviews to support various research initiatives.
- Assisted in designing experiments and developing data collection methods.
Trainer/Administrative Manager
Chick-Fil-A
Derby
12.2018 - 06.2022
- Evaluated training effectiveness and adapted programs based on participant feedback.
- Designed and developed training materials for new employees to enhance onboarding experience.
- Educated employees on optimal use of organizational products and systems.
- Conducted one-on-one coaching sessions to improve employee skills and knowledge.
- Addressed customer complaints swiftly to ensure satisfaction and loyalty.
Education
Master of Arts - Forensic Psychology Candidate
John Jay College of Criminal Justice
New York05-2026
Bachelor of Science (B.S.) - Psychological Sciences
Purdue University
West Lafayette05.2024
Associate in Arts (A.A.) - Humanities
Butler County Community College
El Dorado, KS05-2021
Skills
- Customer service excellence
- Organizational and time management
- Efficient in fast-paced environments
- Intermediate Spanish proficiency
- Cash and credit handling
- Responsible alcohol service
Certification
- TIPS - Certificate of Completion of an Approved Alcohol Training Awareness Program
- CITI Program - Responsible Conduct of Research
- CITI Program - Human Research Best Practices
- CITI Program - GCP - Social and Behavioral Research
Projects
Research Poster - Differences in Dyadic Social Interactions Between Caregivers and Their Children Across High-Risk Groups, Kelleher Lab, Purdue University Data Blast Talk Abstract Authorship - PANDABOX (Parent Administered Neurodevelopmental Assessment) for Remote Monitoring of High-Risk Children, Kelleher Lab, Purdue University
References
Available upon request
Languages
- English, Native or Bilingual
- Spanish, Limited Working
Languages
Spanish
Limited
References
References available upon request.
Timeline
Bartender
Lucky Strikes Times Square
06.2025 - Current
Server/Barback
One40 Rooftop
02.2025 - 06.2025
Server
Triple XXX Family Restaurant
06.2022 - 08.2024
Research Assistant
Purdue University
06.2022 - 05.2024
Trainer/Administrative Manager
Chick-Fil-A
12.2018 - 06.2022
Master of Arts - Forensic Psychology Candidate
John Jay College of Criminal Justice
Bachelor of Science (B.S.) - Psychological Sciences
Purdue University
Associate in Arts (A.A.) - Humanities
Butler County Community College
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