Danielle Whitt
Richmond,Virginia
Summary
Highly knowledgeable Referral coordinator with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. I also have taking a CPC medical coding class and ill be taking my certification test very soon
Overview
4
4
years of professional experience
Work History
Registrar/Referral coordinator
VCU
11.2022 - Current
- Answered and managed high volume incoming calls
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
Registrar/Referral coordinator
HCA Johnston Willis- Primary health group
01.2021 - 10.2022
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Upheld HIPAA regulations and standards for protecting patient information.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Education
Matoaca high school
CNA certification VA
Medical Coding
Integrity Coding
07.2024
Skills
- Teamwork and Collaboration
- Effective Communication
- Database Administration
- Electronic Medical Record Software (EPIC and ECW)
Job specific details
- Scan required documentation into eClinicalWorks/ Epic per protocol.
- Collects co-pays or deductibles prior to the patient being seen by the provider using established policies and procedures.
- Communicates patient complaints to appropriate supervisor.
- Completing referrals efficiently a facility or clinic while working from home.
- Coordinating referral appointments with outbound calling.
- Schedule follow up, post op and ED appointments.
- Follow proper telephone etiquette and protocol when answering high volume phone calls. (call center)
Timeline
Registrar/Referral coordinator
VCU
11.2022 - Current
Registrar/Referral coordinator
HCA Johnston Willis- Primary health group
01.2021 - 10.2022
Matoaca high school
CNA certification VA
Medical Coding
Integrity Coding