Danielle Wilkens
West Monroe,LA
Summary
Proven Office Manager and Front Desk Receptionist with a track record of enhancing team productivity and guest relations at Affinity Health Center. Excelled in managing high-volume tasks with exceptional customer service and office organization skills. Achieved seamless integration of new employees, demonstrating strong time management and interpersonal abilities. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Fairfield Inn Marriott
05.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
Office Manager
Affinty Health Center
03.2023 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Bachelor of Science - Biology (Pre-Med)
University Of Louisiana At Monroe
Monroe, LA08.2025
High School Diploma -
West Monroe High School
West Monroe05.2023
Skills
- Customer Service
- Time Management
- Telephone Etiquette
- Office Organization
- Oral and writing communication
- Front Office Management
- Guest Relations
Timeline
Front Desk Receptionist
Fairfield Inn Marriott
05.2024 - 08.2024
Office Manager
Affinty Health Center
03.2023 - 04.2024
Bachelor of Science - Biology (Pre-Med)
University Of Louisiana At Monroe
High School Diploma -
West Monroe High School
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