KAYLA WENGLIKOWSKI
Bay City
Summary
Multitasking, safety management, and decision-making skills are all strengths. Successful Crew Trainer excels at establishing rapport with new team members and assisting them in acclimating to the environment, customer needs, and restaurant procedures. With 2 years of experience as a crew trainer. Ready to put years of experience to work in a long-term, challenging position.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Fairfield Inn Marriott
05.2024 - Current
- Ensured accurate and efficient handling of guest check-in and check-out.
- Resolved guest complaints promptly, fostering positive relationships and repeat visits.
- Worked alongside housekeeping to achieve prompt room readiness for guest arrivals.
- Handled numerous phone calls, directing inquiries to relevant personnel for swift resolution.
Crew Team Member
Culver's Restaurant
11.2023 - 04.2024
- Assisted customers with orders and inquiries.
- Operated cash register.
- Wiped down tables and equipment, swept and refilled stock.
Crew Trainer
McDonald's
03.2020 - 11.2023
- Taught new team members how to follow proper procedures in all areas of the business.
- Kept up to date on all of the team's job requirements.
- I'm in charge of training new employees.
Cashier
Kohl's
11.2019 - 01.2020
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Provide excellent customer service by scanning and bagging items quickly and courteously.
- Efficiently and accurately processed a large number of transactions.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
Education
High School - Homeschooling
01.2020
Skills
- Opening and closing procedures
- Training program development
- Payment processing
- Staff education and training
- Customer service
- Sanitation and cleaning
Timeline
Front Desk Receptionist
Fairfield Inn Marriott
05.2024 - Current
Crew Team Member
Culver's Restaurant
11.2023 - 04.2024
Crew Trainer
McDonald's
03.2020 - 11.2023
Cashier
Kohl's
11.2019 - 01.2020
High School - Homeschooling
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