Kierra Flynn
Saginaw,TX
Summary
Motivated and detail- oriented administrative professional with over 5 years of experience supporting customer service, financial transactions,and office operations. Demonstrated expertise in front desk management, problem resolution, scheduling and compliance with operational procedures. Adept at working in high- volume environment and communicating effectively with diverse individuals. Currently pursuing opportunities to apply organizational, recordkeeping, and interpersonal skills in a federal position with the Internal Revenue Service (IRS).
Overview
7
7
years of professional experience
Work History
Front Office Manager
Fairfield Inn Marriott
02.2025 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Certified Clinical Medical Assistant
Harbour Medical Clinic
10.2023 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
Front Office Manager
Courtyard by Marriott
02.2018 - 10.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
Education
Associate of Applied Science - Kinesiology
Tarrant County College
Fort Worth, TXDiploma - Certified Clinical Medical Assistant
Remington College
North Richland Hills, TX08-2023
Skills
- Data interpretation
- Accounting principles
- Financial Transaction Processing
- Customer and Stakeholder Service
- Records and Information Management
- Team Coordination and Supervision
- Front Office and Administrative Operations
- Conflict Resolution and Problem Solving
- Medical and Confidential Documentation
- Regulaatory and Policy Compliance
Timeline
Front Office Manager
Fairfield Inn Marriott
02.2025 - Current
Certified Clinical Medical Assistant
Harbour Medical Clinic
10.2023 - 01.2025
Front Office Manager
Courtyard by Marriott
02.2018 - 10.2023
Associate of Applied Science - Kinesiology
Tarrant County College
Diploma - Certified Clinical Medical Assistant
Remington College
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