Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Wilkey

Columbus

Summary

Dependable, skilled, motivated, professional with a proven track record of success in various fields. Demonstrates strong attention to detail and a proactive approach to improving processes and workflows. Excels in fast-paced environments while effectively multitasking and supporting team objectives.

Overview

12
12
years of professional experience

Work History

Business Analysis Specialist III

JP MORGAN CHASE
Columbus
01.2025 - Current
  • Procedure SME, answer procedure related inquiries
  • Draft, edit and submit changes to procedures based on leadership request, Send Us Feedback, specialists feedback from roundtables and article review
  • Provide procedure insights to Controls Manager to help maintain controls risks

Retail Collections Specialist II

JP MORGAN CHASE
Columbus
11.2023 - Current
  • Received a mix of inbound and outbound calls where I identified and proposed repayment solution options, negotiate terms, and gained commitment from our customers to pay on balances owed
  • Advised our customers on ways to prevent their account from becoming overdrawn or past due in the future.
  • Maintained a 4 out of 5 scorecard rating
  • Completed the Aspiring Managers course
  • EET Communications member, created articles to be included in the department’s monthly newsletter

JEP-Access Support Team

JP MORGAN CHASE
Columbus
08.2024 - 01.2025
  • Received request via SharePoint, conducted extensive research for the request, including checking profile and domain alignments, and current user role access
  • Compared user access via Excel spreadsheets, while documenting evidence of research
  • Submitted and deleted access via SAT or RSAM
  • Communicated with users, requestors, Profile Owners, Information Owners, via email, Teams, and Zoom
  • Led meetings with Profile Owners and Line Managers for profile clean ups, deciphering what accesses were needed to be retained, added or deleted to a profile or for user access
  • Supported 4 new hire classes for access validation
  • Extracted and reviewed nudge reports, sent collected data to Managers, communicated to Line Managers and their delegates of actions to take to clear the report
  • Completed 2 projects aligning teams of 13 or more users to new profiles and providing all necessary access, assisted in 1 project updating a profile and deleting user access
  • Maintained a 99.6% approval rate for application or share drive access updates
  • Maintained a 100% approval rate for profile access updates

Team Lead-Management/Teacher

LA PETITE ACADEMY
Westerville
05.2016 - 11.2023
  • Created weekly attendance sheets and completed the monthly Federal food report using Microsoft Excel spreadsheets
  • Processed weekly tuition payments and assisted with any billing issues or concerns, completed weekly billing deposits and allocations
  • Took care of parent complaints and concerns
  • Oversaw 8-10 teachers and ensured they were maintaining teacher to child ratios, upholding Ohio state licensing requirements, completing daily state licensing paperwork and completing Federal Food program paperwork
  • Led staff meetings and trainings, ensuring teachers were up to date with all required trainings to uphold Star Quality requirements
  • Conducted quarterly teacher observations and oversaw weekly teacher assessments and portfolio completion
  • Assisted the Director with interviews of potential staff members and terminations and budgeting for salary increases and promotions.

Representment Specialist

JP MORGAN CHASE
Westerville
02.2015 - 04.2016
  • Maintained 10-12 case closures a week
  • Researched disputes claims from customers
  • Submitted arbitrations against merchants on behalf of customers
  • Spoke with merchants on behalf of customers at an attempt to retrieve their funds

Disputes by Phone Specialist II

JP MORGAN CHASE
Westerville
09.2013 - 02.2015
  • Assist credit card customers with filing a billing error claim against a merchant
  • Applied adjustments needed per dispute claim, provided updated account balances
  • Assisted new specialists with basic inquiries, processes and procedures

Education

High School Diploma -

WESTERVILLE NORTH HIGH SCHOOL
Westerville, Ohio
06.2006

Some College (No Degree) -

CAPITAL UNIVERSITY
Columbus, Ohio

Skills

Microsoft Office Suite proficiency

  • Cricut design expertise
  • Organizational skills
  • Team leadership
  • Problem-solving ability
  • Adaptability and flexibility
  • Typing speed of 60 WPM
  • Procedure writing
  • Stakeholder communication
  • Access management
  • Team collaboration

Timeline

Business Analysis Specialist III

JP MORGAN CHASE
01.2025 - Current

JEP-Access Support Team

JP MORGAN CHASE
08.2024 - 01.2025

Retail Collections Specialist II

JP MORGAN CHASE
11.2023 - Current

Team Lead-Management/Teacher

LA PETITE ACADEMY
05.2016 - 11.2023

Representment Specialist

JP MORGAN CHASE
02.2015 - 04.2016

Disputes by Phone Specialist II

JP MORGAN CHASE
09.2013 - 02.2015

High School Diploma -

WESTERVILLE NORTH HIGH SCHOOL

Some College (No Degree) -

CAPITAL UNIVERSITY

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