Danielle Williams
Williamsburg,VA
Summary
I am a friendly and upbeat customer service professional. Have the ability to build positive relationships and promote satisfaction. I have a firm understanding of safety and HIPAA requirements in a medical setting. Great communication skills with co-workers and guests of all diversity. I'm an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Hardworking, passionate, and ready to help the team achieve company goals. I'm seeking a new role with a growing team.
Overview
10
10
years of professional experience
Work History
Psychiatric Technician
Riverside Mental Health & Recovery Center
2019.08 - Current
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Check on patients every 7-15 minutes to maintain safety.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Respond to emergency codes within the hospital
- Hold a positive therapeutic alliance with each patient by providing consistent encouragement.
- Developed strong rapport with empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in behavior and immediately reported changes to the charge nurse.
- Support patient confidentiality.
Psychiatric Technician
Eastern State Hospital
2018.11 - 2021.07
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Monitored patient behavior and immediately reported changes to charge nurse
- Maintained patient records by charting daily, documenting changes in patient conditions and behaviors.
- Ensured a safe and supportive environment for patients through crisis management techniques.
- Organized recreational activities to assist in patient recovery.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Respond to emergency codes within the hospital
Spa Attendant
Williamsburg Salt Spa
2016.10 - 2018.12
- Assisted in increasing spa revenue by effectively promoting and upselling various treatments and products.
- Assisted massage therapists in setting up rooms and stations with supplies.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Instruct guest on how to use the float tanks for their best experience.
- Maintain the cleanliness of the float tanks and rooms
Pharmacy Technician
Walgreens
2015.10 - 2018.10
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Delivered services to customer locations within specific timeframes.
Activities Coordinator
Wyndham Governor's Green
2014.05 - 2015.06
- Developed and maintained positive relationships with guests for satisfaction.
- Introduced guest to resort amenities and activities
- Managed cash handling procedures accurately balancing register drawers daily.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Oversaw event operations to keep running smoothly.
Education
Some College (No Degree) - Pre-requisite For Radiography
Thomas Nelson Community College
Williamsburg, VAHigh School Diploma -
Bruton High School
Williamsburg, VA06.2009
Skills
- Attention to Detail
- Self Motivated
- Strong Communication
- Hard Working
- Time Management
- Team Work
Timeline
Psychiatric Technician
Riverside Mental Health & Recovery Center
2019.08 - Current
Psychiatric Technician
Eastern State Hospital
2018.11 - 2021.07
Spa Attendant
Williamsburg Salt Spa
2016.10 - 2018.12
Pharmacy Technician
Walgreens
2015.10 - 2018.10
Activities Coordinator
Wyndham Governor's Green
2014.05 - 2015.06
Some College (No Degree) - Pre-requisite For Radiography
Thomas Nelson Community College
High School Diploma -
Bruton High School
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