Jennel Godfrey
Hampton,VA
Summary
Dedicated and professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Environmental Aide Hospital
Riverside Mental Health & Recovery Center
2024.03 - Current
- Demonstrates positive customer service behaviors consistently. Strives to meet/exceed the needs of the facility's customers/patients by demonstrating flexibility and sense of urgency to create a service excellence experience.
- Demonstrates respect, concern and empathy for the diverse needs of patients, customers and co-workers.
- Restocks supplies and cleans carts daily in order to maintain a smooth flow of operations. Areas of responsibility are stocked with paper goods, soaps, chemicals and reusable goods as applicable. Demonstrates the ability to terminally clean and keep the assigned area clean in accordance with RHS policies.
- Maintains a safe patient care environment by consistently complying with RHS, DNV, State and regulatory standards to ensure the safety of patients, visitors and staff. Follows guidelines for proper body mechanics, hazardous materials handling and universal precautions to prevent accidents and injuries. Maintains a safe work area.
- Responsible for assuring safe practices as referenced in the National Patient Safety Goals and in accordance with RHS policies and procedures. Performs all cleaning duties in a timely, safe, and thorough manner in compliance with Infection Control Standards. This includes dusting, cleaning, sanitizing, trash removal, and other services as needed. Areas are cleaned according to schedule and in accordance with departmental policies.
- Ensures assignments completed in a timely manner ensuring quality/infection control measures are met consistently. Ensures assigned areas are cleaned and continuously monitored to maintain highest quality of order/cleanliness in accordance with departmental policies/procedures and schedules.
Protection Officer
Allied Universal Security Services
2023.01 - 2024.03
- Develop and implement safety policies and procedures to ensure compliance with all safety regulations and standards.
- Conduct safety audits, hazard assessments, and inspections to identify potential safety risks and hazards.
- Develop and deliver safety training programs and materials for employees to increase safety awareness and reduce accidents.
- Investigate and report on accidents, injuries, and near-misses, and take appropriate actions to prevent future occurrences.
- Keep up to date with safety legislation and regulations, and ensure that all recommendations are implemented to meet the required standards.
- Collaborate with team members, departments, and external agencies to ensure that safety issues are addressed in a timely and efficient manner.
- Maintain accurate safety documentation and records, including incident reports, safety statistics, and training records.
Personal Care Assistant
Care Advantage, Inc.
2021.01 - 2023.01
- Personal care: Assisting with bathing, grooming, dressing, toileting, and oral care
- Housekeeping: Making beds, doing laundry, washing dishes, and changing linens
- Food preparation: Planning and preparing meals, feeding, and helping with eating
- Mobility support: Helping with transferring and ambulating
- Appointments: Making and keeping appointments with doctors, and providing or arranging transportation
- Mental and physical health: Providing emotional support, helping promote mental wellbeing, and supporting with hobbies and physical activities
- Other: Taking vital signs, assisting with prescribed exercises, and reporting changes in a patient's condition or family situation
Unarmed Security Officer
Securitas Security Services USA
2022.01 - 2022.11
- Patrolling: Patroling the facility or performing fixed-post duties
- Crime deterrence: Being a visible deterrent to crime and client rule infractions
- Suspicious activity: Detecting suspicious activities and watching for criminal acts or client rule infractions
- Incident reporting: Reporting all incidents, accidents, and medical emergencies
- Emergency response: Following procedures to respond to emergencies and alarms, such as medical incidents, bomb threats, fire alarms, or intrusion
- Facility security: Ensuring the facility is provided with high quality security services to protect people and property
- Guest and employee relations: Greeting guests and employees in a professional, welcoming manner and answering any questions they might have
Education
High School Diploma -
Phoebus High School
Hampton, VA06.2014
Skills
- Active Listening
- Problem-solving abilities
- Team Leadership
- Stress Tolerance
Timeline
Environmental Aide Hospital
Riverside Mental Health & Recovery Center
2024.03 - Current
Protection Officer
Allied Universal Security Services
2023.01 - 2024.03
Unarmed Security Officer
Securitas Security Services USA
2022.01 - 2022.11
Personal Care Assistant
Care Advantage, Inc.
2021.01 - 2023.01
High School Diploma -
Phoebus High School
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