Danielle Williams
Nashville,TN
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Telecommunicator
City of Smyrna
Smyrna , TN
05.2023 - Current
- Used radio, telephone and computer system to update first responders with new information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Laboratory Analyst/Phlebotomist
Tennessee Oncology
Nashville, TN
11.2015 - 05.2023
- Create and maintain documentation for IT processes and procedures.
- Identified problems in printers, scanners, and networking hardware, applying required fixes or escalating issues.
- Maintained accurate inventory of owned and new equipment to support the availability of replacement parts when needed.
- Train new employees on IT systems and provide ongoing support.
- Collaborate with the IT team to identify and implement solutions for improving system performance and reliability.
Lead Medical Assistant/Contract Analyst
Comprehensive Pain Specialist
Hendersonville, TN
01.2012 - 11.2015
- Liaised with leadership team to review and approve contract terms and conditions.
- Analyzed data and prepared for compilation into reports to be distributed to other key stakeholders.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Stayed abreast of latest software developments to enhance job knowledge.
Education
Associate of Applied Science -
Brown Mackie College
HopkinsvilleSkills
- Technical Troubleshooting
- Critical Thinking
- Customer Service
- Verbal and Written Communication
- Multitasking and Prioritization
- Microsoft Windows and Office
- Documentation and Reporting
- Application Installations
- Works Well Under Pressure
Timeline
Telecommunicator
City of Smyrna
05.2023 - Current
Laboratory Analyst/Phlebotomist
Tennessee Oncology
11.2015 - 05.2023
Lead Medical Assistant/Contract Analyst
Comprehensive Pain Specialist
01.2012 - 11.2015
Associate of Applied Science -
Brown Mackie College
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