Danielle Wilson-Rubrake
Fort Wayne,IN
Summary
Results-driven specialist with over 25 years in pharmacy operations. Proven ability to lead training initiatives, streamline workflows, and enhance customer satisfaction. Focused on leveraging leadership and adaptability to achieve measurable improvements. Dedicated professional with expertise in customer service, training, and inventory management. Committed to enhancing operational efficiency and implementing effective training programs to drive improved patient care.
Overview
26
26
years of professional experience
1
1
Certification
Work History
District Market Specialist
CVS Pharmacy
Fort Wayne, IN
03.2026 - Current
- Participated in training sessions to enhance knowledge of new pharmacy pick up workflow.
- Utilize new specialized software to train pharmacy employees on enhanced point of sale procedures.
- Engage with customers on rollout day to provide product information, ensuring an informed new pharmacy pick up experience.
Certified Immunizer
CVS Pharmacy
Northern Indiana
12.2019 - Current
- Certified in CPR and First Aid through American Red Cross to respond to medical em
- Trained and certified to administer vaccines and educate patients on the importance of closing the gaps in immunizations.
Pharmacy District Support Specialist
CVS Pharmacy
Fort Wayne, IN
01.2011 - Current
- Provided exceptional customer service, resolving inquiries and concerns efficiently.
- Assisted in training new staff on operational procedures and best practices.
- Managed inventory levels, ensuring timely restocking of essential products.
- Collaborated with pharmacy team to streamline prescription processing workflows.
- Implemented process improvements that enhanced overall service delivery efficiency.
- Led initiatives to improve patient care through effective communication and support strategies.
District Inventory Specialist
CVS Pharmacy
Northern Indiana
01.2004 - Current
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Implemented efficient stock rotation practices to enhance product freshness and minimize waste.
- Conducted regular audits of inventory systems to maintain data accuracy and operational integrity.
- Trained new staff on inventory management processes and best practices for optimal efficiency.
- Developed strategies to improve inventory control processes, resulting in reduced shrinkage rates.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Implemented returns processing system that expedited restocking of returned goods and minimized losses.
Pharmacy Liaison
CVS Pharmacy-Oak Street Health
Fort Wayne, IN
07.2024 - 06.2025
- Coordinated medication therapy management initiatives to optimize patient health outcomes.
- Facilitated communication between healthcare providers and pharmacy teams to ensure seamless service delivery.
- Assisted in resolving prescription discrepancies, enhancing accuracy and patient satisfaction.
- Supported implementation of electronic health record systems for improved data accessibility and reporting.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Promoted patient adherence to medication regimens through consistent follow-up and education.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
COVID-19 Vaccinator
CVS Pharmacy
Northern Indiana
01.2020 - 01.2022
- Administered COVID-19 vaccinations while ensuring compliance with health guidelines and protocols.
- Educated patients on vaccine benefits, potential side effects, and post-vaccination care.
- Maintained accurate records of vaccine administration using electronic health systems.
- Collaborated with healthcare teams to streamline vaccination processes and improve patient flow.
- Trained new staff on vaccine administration techniques and safety procedures.
- Monitored inventory levels of vaccines and supplies, facilitating timely reorders to prevent shortages.
- Conducted patient assessments to determine eligibility for vaccination based on health history.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Implemented infection control measures during vaccine administration, reducing the risk of exposure to COVID-19 for both staff and patients.
- Assisted in training new vaccinator's on proper techniques and protocols, ensuring a high level of competence and adherence to best practices.
- Assisted in coordinating vaccine distribution efforts, effectively allocating resources and managing supplies for optimal clinic performance.
- Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
- Continuously monitored vaccine supply levels and expiration dates, minimizing waste and optimizing resource utilization at vaccination clinics.
- Streamlined appointment scheduling process for vaccination clinics, reducing wait times and improving overall efficiency.
- Demonstrated excellent communication skills when interacting with diverse patient populations, fostering trust and alleviating anxiety regarding the vaccination process.
- Developed effective strategies for managing clinic flow at high-volume vaccination sites while prioritizing patient care.
- Wore face mask, eye protection, medical gloves and PAPR.
Pharmacy Trainer
CVS Pharmacy
Northern Indiana
01.2004 - 12.2010
- Developed and implemented training programs for pharmacy staff to enhance medication management skills.
- Facilitated workshops on compliance standards, ensuring adherence to regulatory guidelines across all locations.
- Mentored new pharmacists and technicians, fostering a culture of continuous improvement and professional growth.
- Streamlined onboarding processes, reducing training time while maintaining high-quality educational standards.
- Collaborated with cross-functional teams to identify training needs and tailor content accordingly for diverse audiences.
- Established best practices for patient safety initiatives, promoting awareness and understanding among pharmacy staff.
- Implemented hands-on simulation exercises to reinforce learning of complex pharmaceutical processes and procedures.
- Improved patient safety by conducting regular medication error reduction trainings for pharmacy personnel.
- Managed scheduling and logistics for all on-site trainings, ensuring efficient use of resources and limited disruption to daily operations.
- Assessed and addressed knowledge gaps within the pharmacy team, tailoring trainings to meet individual needs and promote overall competence.
- Championed best practices in medication management by sharing knowledge with colleagues during department meetings.
- Evaluated the effectiveness of training programs through assessments and feedback surveys, refining content as needed.
- Assisted in the design and implementation of a mentorship program to provide additional support for new pharmacists.
- Optimized customer service skills among pharmacy staff by providing targeted communication trainings focused on empathy and active listening.
- Provided ongoing coaching and mentoring to pharmacy staff members, fostering a culture of continuous learning and growth.
- Created engaging presentations that simplified complex topics, promoting better understanding among all participants.
- Led cross-functional teams in the development of new training materials, ensuring consistency across multiple locations.
- Streamlined onboarding process for new hires, reducing time to full productivity.
- Collaborated with management to identify areas requiring improvement, developing targeted training interventions as a result.
- Continually updated personal knowledge of industry trends and best practices by attending conferences and workshops.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
Acquisition Specialist
CVS Pharmacy
Midwest
03.2006 - 03.2010
- Streamlined acquisition processes to enhance relationships with new employees.
- Collaborated with cross-functional teams to identify procurement needs and optimize inventory levels.
- Led training sessions for team members on best practices in converting to CVS Pharmacy.
Lead Pharmacy Technician
CVS Pharmacy
Indianapolis, IN
10.2001 - 12.2003
- Supervised pharmacy operations to ensure compliance with safety regulations and company policies.
- Trained and mentored junior technicians on medication dispensing processes and customer service standards.
- Managed inventory control, optimizing stock levels to reduce waste and improve efficiency.
- Collaborated with pharmacists to enhance patient care through accurate medication management.
- Supervised 18 pharmacy technicians and coordinated day-to-day assignments and schedules.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician Trainee
CVS Pharmacy
Indianapolis, IN
10.2000 - 10.2001
- Assisted pharmacists in preparing and dispensing medications accurately.
- Trained to maintain inventory levels and ensured proper storage of pharmaceutical products.
- Processed prescription orders using pharmacy management software efficiently.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
Education
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INSome College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Fort Wayne, INSome College (No Degree) - Pre-Pharmacy
Indiana University Purdue University Fort Wayne
Fort Wayne, INCertification
PTCB Certification-2001
Licensed Indiana Pharmacy Technician
Adult, Child and Infant CPR/AED Certified
American Red Cross First Aid Certified
Immunization Certified
Timeline
District Market Specialist
CVS Pharmacy
03.2026 - Current
Pharmacy Liaison
CVS Pharmacy-Oak Street Health
07.2024 - 06.2025
COVID-19 Vaccinator
CVS Pharmacy
01.2020 - 01.2022
Certified Immunizer
CVS Pharmacy
12.2019 - Current
Pharmacy District Support Specialist
CVS Pharmacy
01.2011 - Current
Acquisition Specialist
CVS Pharmacy
03.2006 - 03.2010
District Inventory Specialist
CVS Pharmacy
01.2004 - Current
Pharmacy Trainer
CVS Pharmacy
01.2004 - 12.2010
Lead Pharmacy Technician
CVS Pharmacy
10.2001 - 12.2003
Pharmacy Technician Trainee
CVS Pharmacy
10.2000 - 10.2001
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Some College (No Degree) - Pre-Pharmacy
Indiana University Purdue University Fort Wayne